Principal Solution Engineer

Summary

Join Qualtrics as a Principal Solution Engineer in the Partner Center of Excellence, Public Sector! You will build partner pre-sales skills, educate cross-functional teams, design and present Qualtrics software solutions, and provide presales support. This role involves strategic stakeholder engagement, collaborating with pre-sales leadership, and interacting with development. You will also provide technical expertise, drive solution adoption, develop training materials, and build knowledge of competing products. The ideal candidate possesses 8+ years of sales or technical experience in a SaaS/Cloud environment, experience with large and small system integrators, and excellent communication skills. US citizenship is required.

Requirements

• Minimum of 8+ years of prior Sales or Technical experience with software in a SaaS/Cloud environment, working with C/VP level buyers
• Experience working with both large and small System Integrators like Deloitte, EY, Accenture, and Guidehouse
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
• Legally authorized to work in United States
• Citizenship of the United States required for FedRAMP guidelines
• Travel required (Up to 25%)

Responsibilities

• Building partner pre-sales skills through enablement, mentoring, and continuous support, with a goal of achieving partner sourced and partner influence revenue targets
• Educating cross-functional partner teams, participating in partner marketing events, and deepening XM domain expertise within our partners
• Designing, validating, and presenting Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services
• Providing presales technical / functional support and solution strategy to prospective partners
• Being a strategic stakeholder to the partner organisation, in partner planning and business development activities
• Working with pre-sales leadership to build scalable solutions for the Partner SE function
• Interacting with development to enhance/refine Qualtrics products
• Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends

Preferred Qualifications

• Experience in HTML, CSS, JavaScript, SQL a plus
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
• Qualtrics certified

Benefits

• 100% Performance based promotions - not politics or tenure
• Pension plan match
• We offer private dental and health insurance
• Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year) - Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects
• Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities