Principal Solutions Consultant

Summary

Join Experian as a Principal Solutions Consultant and leverage your product, technical, and industry expertise to drive new business and support existing accounts. You will influence pre-sales strategies, apply Experian Marketing Services (EMS) Identity and Collaboration solutions to meet client goals, and become an expert in diverse customer requirements. Responsibilities include explaining EMS product positioning to various audiences, architecting solutions using EMS technology, and collaborating with internal teams to enhance products based on customer feedback. This client-facing role requires strong communication, technical, and analytical skills. You will work closely with Product Management and Engineering teams and report to the Director, Graph Solutions. This position offers opportunities for professional growth and development within a leading global data and technology company.

Requirements

• 10+ years of experience as a Solutions Engineer or Solutions Consultant
• Knowledge of digital and offline marketing, data, and underlying technology
• Analytical, and you can ask critical questions to scope projects, qualify/disqualify opportunities, and gather detailed product requirements
• Ability to author client narratives, presentations, and reports to convey EMS value
• Proficient in data analysis and SQL
• Understand core internet/web technologies and digital marketing/advertising technologies (AdTech)
• Ability to manage multiple client and prospect accounts simultaneously

Responsibilities

• Be an AdTech solutions consultant and a technical product expert during client meetings to explain EMS solutions and value
• Create narratives, presentations, and reports to convey EMS value to prospects and clients
• Organize and provide responses to functional and technical elements of RFIs/RFPs
• Be the primary technical point of contact for follow-up questions, pilot and integration setup, and to provide documentation
• Gather technical requirements from clients and work with the EMS Product team to architect solutions
• Help to identify and communicate relevant information both internally and externally
• Manage client data ingestion process for pilots and tests
• Configure client solutions using standard EMS Identity and Collaboration products
• Collaborate with internal service teams to lead the delivery and support of bundled product offerings
• Escalate, track, and resolve client implementation issues
• Access internal systems and tools to fulfill requests for data and analysis
• Maintain active relationships with main client team members
• Document and report relevant marketplace insights and client requests to inform future product development
• Work with Product and Engineering teams to develop custom solutions within the product development framework
• Be the technical resource to support ongoing business development projects

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible schedule, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays