Principal Technical Account Manager

Summary

Join Azul, the world's largest commercial provider of OpenJDK, as a Principal Technical Account Manager (TAM)! As a trusted advisor, you will provide post-sales technical support, platform optimization, and solution reliability to our key customers. Leveraging your deep technical expertise in Java, SRE principles, and software development, you will ensure customer success and maximize the value of Azul Platform Prime. This role requires strong technical leadership, customer relationship management, and strategic business acumen. Ideally located in the Bay Area, we are open to candidates on the West Coast, Central, and East Coast who can work West Coast hours. We offer a comprehensive compensation and benefits package, including equity and a remote-first work environment.

Requirements

• Bachelor’s or Master’s degree in computer science, engineering, or a related field
• 12+ years of experience in technical roles, including software development and SRE responsibilities
• Deep and practical understanding of Java programming and related technologies
• Solid understanding of Linux systems and expertise in shell scripting
• Experience with distributed systems, containerization (e.g., Kubernetes, Docker), and monitoring tools
• Proven capability to navigate and contribute to discussions on Cloud Provider Compute Environments, including the intricacies of AWS, GCP, and Azure
• 8+ years in customer-facing technical roles, such as TAM, solutions architect, or SRE with customer interaction
• Proven experience managing enterprise-scale technical relationships
• Demonstrated success in deploying and optimizing complex production systems
• Outstanding troubleshooting, analytical, and problem-solving skills
• Strong ability to communicate technical concepts to diverse audiences, including non-technical stakeholders
• Exceptional technical writing, presentation, and documentation skills
• Self-starter with a strong sense of ownership and accountability
• Demonstrated consultative skills, including the ability to understand customer challenges, align solutions with their objectives, and provide actionable recommendations to ensure success

Responsibilities

• Serve as the subject matter expert on Azul Platform Prime and Java-based enterprise solutions
• Lead advanced troubleshooting sessions, root cause analyses, and technical deep dives
• Guide customers in applying SRE principles to drive system reliability, scalability, and performance improvements
• Collaborate with engineering teams to address complex technical challenges and provide solutions
• Design and implement proof-of-concept (PoC) solutions to demonstrate Azul’s value proposition with existing customers
• Build trusted, long-term relationships with technical stakeholders, including SREs, developers, and architects
• Lead customers through post-sales onboarding, implementation, and optimization of Azul products, providing strategic direction for large-scale adoption and rollout initiatives
• Proactively identify opportunities for improving system performance and reducing operational overhead
• Communicate technical best practices and deliver customized training sessions to customer teams
• Partner with Customer Success and Sales teams to drive adoption, renewals, and expansions within strategic accounts
• Advocate for customer needs by providing actionable feedback to Azul’s product and engineering teams
• Develop tailored strategies to help customers achieve their cloud cost optimization and application performance goals
• Support technical escalations and ensure high levels of customer satisfaction and retention

Preferred Qualifications

• Familiarity with cloud-native architectures and Java-based microservices
• Experience in performance tuning and optimization of JVM-based applications
• Demonstrated ability to perform root cause analysis problem solving techniques
• Understanding of JVM internals
• Experience using Jira and Confluence to raise bugs and maintain documentation
• Contributions to open-source projects or Java developer communities
• Certification in cloud platforms (e.g., AWS, Azure, or GCP) or SRE-related frameworks
• Public speaking experience at technical conferences or webinars

Benefits

• Comprehensive compensation and healthcare packages
• Equity Program – be part of our success
• Referral Program
• Work-life balance, remote-first, paid time off, company shutdown, holidays
• Work with top experts worldwide whom contribute to the Java ecosystem