Principal Technical Producer

Summary

Join Second Dinner, an award-winning game development studio, as a Platform Services Manager! You will oversee platform services for Marvel SNAP and contribute to R&D projects. Collaborate with cross-functional teams to define features, prioritize projects, and build a platform roadmap. This role requires experience operating live game platforms, managing technical stakeholders, and understanding distributed services. Excellent communication and problem-solving skills are essential. Second Dinner offers a competitive salary, equity, comprehensive benefits, and performance bonuses.

Requirements

• Experience operating a live game or a platform service in support of a live game
• Experience managing relationships with technical stakeholders, both internal and external
• Familiarity with common online features and functionality of mobile games
• An understanding of distributed services and scalability
• High levels of empathy and support for team members
• Excellent and flexible communication skills whether in person, over Zoom, or in writing
• Passion for reducing uncertainty in ambiguous areas
• Love for playing and making great games!

Responsibilities

• Oversee end-to-end delivery and operation of platform services at Second Dinner
• Coordinate with partner teams to identify new features and opportunities
• Work with platform developers to prioritize and break down complex projects into tangible deliverables
• Drive the development of and the evangelization of a roadmap for the platform team
• Work with platform, studio, and game team leaders to align on a vision for the platform
• Establish centralized processes for live workflows such as App and IAP submission
• Define SLAs, create operational runbooks, and document best practices befitting a world-class service
• Define a release cadence and process for platform technology
• Work with the Head of Platform Technology to build a method for tracking and attributing organizational costs
• Proactively identify and mitigate bottlenecks to keep the team running smoothly
• Ensure the team works at a sustainable pace and continuously improves
• Production nuts and bolts: task tracking, bug assignment, running retrospectives, running meetings

Preferred Qualifications

• Experience with mobile submissions processes for builds and IAP
• Experience with Unity
• Experience with AWS

Benefits

• Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans
• 401(k) contribution with no waiting period
• 16 weeks paid parental leave with no waiting period
• Home office improvement bonus
• Paid Vacation & Sick time
• Up to 10 BetterHelp sessions covered each benefits plan year
• Company Winter Holiday shutdown (Dec 25-Jan 1)
• Company Summer Holiday shutdown (week of July 4)
• Company Events - In-person Summer all-hands gathering, in-person holiday party, and virtual events throughout the year