Principal Technical Product Manager

Summary

Join Toast's growing team as a Senior Technical Product Manager specializing in Application Infrastructure & Communication platforms. You will play a critical role in shaping platforms underpinning customer communications, scheduled jobs, and distributed messaging systems. Responsibilities include defining product strategy, roadmap, and execution for SMS, email, push notifications, scheduling platforms, and distributed messaging systems. You will collaborate with engineering, design, and cross-functional teams. The ideal candidate possesses 3+ years of experience as a Technical Product Manager with a focus on internal communications platforms or distributed messaging, along with a strong understanding of asynchronous messaging and APIs. Competitive compensation and benefits are offered.

Requirements

• 3+ years of experience as a Technical Product Manager with a focus in either internal communications platforms or distributed messaging
• Strong understanding of asynchronous messaging, APIs, and integration technologies
• Experience with building and managing scalable and reliable platforms
• Proven ability to translate customer needs and business requirements into detailed product specifications
• Excellent communication, collaboration, and stakeholder management skills
• Passion for building innovative and user-friendly communication solutions
• Experience with Agile development methodologies

Responsibilities

• Define and champion product visions, strategies, and roadmaps
• Conduct thorough market research, customer analysis, and competitive analysis to identify opportunities and unmet needs
• Translate customer needs and business requirements into detailed product specifications and use cases
• Prioritize and manage the product backlog, ensuring alignment with overall business objectives and strategic goals
• Collaborate closely with engineering, design, and other cross-functional teams to deliver high-quality solutions
• Define and track key performance indicators (KPIs) to measure the success and impact
• Stay abreast of industry trends and emerging technologies

Preferred Qualifications

• Experience with AWS cloud services and infrastructure
• Knowledge of data privacy and security regulations related to communication services

Benefits

Competitive compensation and benefits programs