Principal Technology Consultant

Summary

Join ServiceNow's Customer Outcomes team as a Principal Technical Consultant, IT Workflow! In this role, you will leverage your expertise in ServiceNow's Strategic Portfolio Management (SPM) to guide customers in achieving their business objectives. You will configure SPM, advise on best practices, lead design workshops, and develop integrations. This position requires strong technical skills, experience with SaaS technologies, and excellent communication abilities. You will work collaboratively with customers and internal teams to deliver successful project outcomes. The role involves up to 50% travel. ServiceNow offers a competitive salary, benefits, and a flexible work environment.

Requirements

• 8+ years experience as part of a professional services organization; or equivalent education/experience
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer organization, while providing thought leadership to organizational sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, JIRA, etc
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Responsibilities

• Be the technical expert in how to best support the customer organization by configuring Strategic Portfolio Management using ServiceNow best practices focused on configuration vs. customization
• Support the engagements efforts for SPM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow SPM Solution’s standard capabilities in their efforts to improve their IT processes
• Lead customer design workshops focused on ServiceNow Platform and SPM Solution technology
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, ADO, JIRA, etc.) with multiple systems
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Manage multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Benefits

• Base pay of $140,000 - $245,200, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs