Principal UX Researcher

Summary

Join HubSpot's growing UX Measurement team as a Principal UX Researcher! You will develop and implement a customer sentiment measurement strategy, conduct quantitative research studies, and analyze data to drive data-driven decisions. This critical role involves collaborating with various stakeholders, including product managers and executive leadership, to translate research insights into actionable improvements. You'll need extensive experience in UX research with a strong focus on quantitative methods and survey design, along with excellent communication and analytical skills. HubSpot offers a flexible work environment and a supportive culture.

Requirements

• 7+ years of experience in UX research with a strong focus on quantitative methods and survey design
• Proven expertise in survey science, questionnaire design, sampling techniques, and statistical analysis
• Ability to analyze large datasets, identify key insights, and draw meaningful conclusions
• Ability to communicate complex research findings clearly and concisely to both technical and non-technical audiences, including executive leadership
• A skilled storyteller with the ability to translate data into compelling narratives that resonate with cross-functional stakeholders and drive action
• Experience creating compelling data visualizations to effectively communicate research findings
• Ability to understand and orient your work to align with and advance company-wide priorities
• Highly autonomous and proactive, with a strong ability to work independently and manage multiple projects simultaneously
• A passion for learning and continuous improvement, with a demonstrated ability to adapt to new challenges and technologies
• A strong team player with excellent interpersonal and collaboration skills
• Master's degree or Ph.D. in a relevant field (e.g., Human-Computer Interaction, Psychology, Statistics, Sociology) preferred

Responsibilities

• Define and implement a comprehensive strategy for measuring customer sentiment across product lines and touchpoints
• Design and conduct quantitative research studies, including surveys, to collect reliable and valid data on customer experience
• Develop and maintain a robust system for tracking, analyzing, and reporting on key UX metrics
• Analyze data to identify trends, patterns, and insights related to customer satisfaction and effort
• Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports, presentations, and conversations
• Collaborate with product teams to translate research insights into actionable improvements to the user experience
• Contribute to the development and adoption of surveying capabilities and best practices across the company

Preferred Qualifications

Familiarity with qualitative research methods

Benefits

Show up as your authentic self and be based where you can do your best work : at home, in the office, or any mix of both