Principal Product Designer, AI

Summary

Join HubSpot's AI team as a Principal Product Designer to lead the strategic vision and execution of complex, high-impact projects within our AI platform. You will define the future of AI-powered experiences, architecting holistic design solutions across multiple product areas. As a design leader, you will mentor senior designers, champion innovative research, and drive cross-organizational influence. This role requires extensive product design experience leading large-scale projects and a proven ability to solve ambiguous problems. You will work closely with product managers, engineers, and researchers to shape the customer experience with our AI-powered products. The position offers a unique opportunity to define what's next at the intersection of UX and AI.

Requirements

• Extensive product design experience, having led 8+ large scale, complex end to end projects
• Proven design leader with a compelling portfolio that showcases your ability to define vision, tackle ambiguous problems, and drive significant impact at scale
• A visionary and strategic thinker: You can see beyond current challenges, translate abstract concepts into actionable strategies, and demonstrably influence product roadmaps and organizational design
• An exceptional communicator: You masterfully articulate complex ideas, influencing executive leadership and building widespread organizational alignment through compelling narratives
• An expert in ambiguity: You thrive in highly ambiguous environments, proactively seeking out new problems to solve, rather than waiting for them to be defined
• A systems thinker: You naturally understand interdependencies and design scalable, extensible solutions across broad product ecosystems
• Research and insight-driven: You’re passionate about user understanding, and adept at championing innovative research methodologies to uncover profound insights that shape product direction
• Biased towards action: You are a "dreamer who moves mountains," capable of coaching and mentoring other designers, raising the bar for craft and strategic thinking, and leading complex initiatives from initial conception to launch

Responsibilities

• Define and own the strategic vision for significant portions of our AI platform, influencing product roadmaps and organizational design strategy
• Frame and reframe deeply ambiguous, complex problems, defining entirely new opportunities for AI-powered experiences where mental models are still nascent
• Architect holistic design solutions that span multiple systems and product lines, leading the integration of advanced interaction patterns and visual language to set new standards for AI UX
• Lead the integration of advanced prototyping methods into the workflow to test groundbreaking concepts
• Champion novel research approaches to uncover latent user needs and future possibilities for AI
• Drive cross-organizational influence, building strong alignment and consensus across teams, departments, and executive leadership while effectively communicating the value and rationale of design decisions
• Coach and develop senior product designers, fostering a culture of excellence, craft, and continuous learning within the design organization
• Establish and drive content design standards for AI interactions and guide our design system's evolution to accommodate new AI paradigms
• Define and track key metrics to measure the success and impact of AI agent experiences, iterating based on data and insights
• Work closely with cross-functional partners, including product managers, engineers, and researchers, to own and influence meaningful areas within our overall AI Agent experiences
• Shape how customers discover, evaluate, and gain value from our AI-powered products. This includes empowering agents with human-like capabilities to perform tasks and follow business practices
• Lead significant design initiatives from concept to launch, delivering high-quality artifacts. This entails breaking down complex, ambiguous AI problems through user-centered design, leveraging research to simplify flows and create delightful experiences. You'll apply sophisticated interaction and visual design, utilize appropriate prototyping methods, and employ strong systems thinking to ensure consistency and scalability. Finally, you'll define and track key metrics to measure the success and impact of experiences, iterating based on data and insights

Benefits

• Annual Cash Compensation Range: $210,000 — $336,000 USD
• HubSpot’s equity plan to receive restricted stock units (RSUs)
• Overtime pay
• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers