Remote Privacy Advisor

Summary

Join DeleteMe's Privacy Operations team as a Privacy Advisor and help members remove their personal data from the internet by auditing, managing requests, and communicating information in a timely manner.

Requirements

• 2-4 years of internal operations, professional services or customer support experience
• Proven track record of completing tasks at scale (eg. customer support tickets, data entry, chargebacks or order fulfillment)
• Excellent troubleshooting and problem solving skills, with a strong attention to detail
• Good interpersonal skills, able to coherently communicate verbally and in writing
• Familiarity with G Suite tools (Gmail, Google Sheets etc.)
• Passion for learning and an ability to communicate complex issues in a clear and educational manner
• Adaptability, able to keep up in a fast moving, dynamic workplace
• Proficiency in using technology and navigating multiple systems at once

Responsibilities

• Assist DeleteMe members to find and remove their personal data from across the internet
• Troubleshoot 'problem sites' - using creative problem solving to ensure our members data is removed from adversarial data brokers
• Maintain detailed activity logs documenting your progress
• Provide constant feedback to Privacy Advisor Team Leads/Managers on both 'problem sites' and internal tooling improvements
• Assist with ad-hoc requests for data removal as needed