Trading Services Specialist

Summary

Join Alpaca, a leading brokerage infrastructure technology company, as an Electronic Trading Coverage professional. You will provide high-quality support to enterprise-level clients, resolving issues related to order entry, execution, and FIX sessions. Build and maintain strong client relationships, proactively monitoring trading activity for smooth operations. Collaborate with internal teams to resolve issues and offer market insights. Ensure compliance with regulatory requirements and identify potential risks. Gather client feedback to enhance services. Alpaca offers competitive salary, stock options, and comprehensive benefits.

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field
• At least 2-3 years of experience in brokerage operations, clearing, or a related field
• Proven experience in customer support, relationship management, and trading services
• Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol
• Must either possess the JSDA Sales Representative Class 1 qualification at the time of hire or acquire it within 3 months after the hire date
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships
• Excellent English written and verbal communication skills to interact with internal and external stakeholders
• Proficient verbal communication skills in Japanese to engage with stakeholders
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment
• High ethical standards and a commitment to maintaining confidentiality

Responsibilities

• Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat)
• Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality
• Assist clients with troubleshooting and technical issues to ensure seamless operations
• Build and maintain strong relationships with enterprise clients, understanding their operational needs and priorities
• Conduct regular check-ins and reviews to ensure client satisfaction and proactively address any concerns or challenges
• Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary
• Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients
• Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution
• Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently
• Collect client feedback and share insights with product development and management teams to refine services and tools
• Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies
• Proactively identify and address potential risks associated with client operations and trading processes

Preferred Qualifications

Options experience is a plus

Benefits

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. In Japan, you are offered local benefits. Internationally, this includes a stipend value to offset medical costs
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card