Remote Pro Services Manager

Summary

Join HappyCo, a company that values flexibility and support, as a Professional Services Manager to lead the successful launch of new customers.

Requirements

• A minimum of 3+ years of experience in Residential Management or PropTech
• A minimum of 1+ year of software implementation/ training experience
• Strong familiarity and skills with business software applications: e.g. Slack, Jira, Asana, Google Suite, etc
• Positive, proactive work attitude
• Proactive Problem Solver – You take initiative to find solutions, even when the answer isn't immediately clear, and are resourceful in seeking out the information you need
• Exceptional verbal and written communication
• Ability to interact professionally with a diverse group of customers and staff
• Patience with customers in learning environment
• Ability to pick up on new software features quickly
• Reliable and punctual
• Flexible attitude and ability to adjust standard work hours to support customers and colleagues in other timezones
• Strong attention to detail
• True customer centric mindset

Responsibilities

• Manage launch plans and appropriately set expectations for customer implementations
• Attend project meetings and drive customer adoption
• Manage customer launches and ensure successful on-time delivery
• Analyze client requirements and create appropriate launch plans to deliver on client expectations
• Drive the delivery of the Welcome Call presentation to review the launch plan, timelines and success metrics with clients (in coordination with the Customer Success Manager for larger accounts)
• Schedule and run customer weekly launch meetings
• Configure the customer account including integrations, workflows and reporting
• Manage activation process for customers
• Drive product adoption throughout the launch period
• Conduct site level and user training
• Manage special implementation projects for current HappyCo customers
• Maintain project documentation in internal project management software
• Configure and assist with application setup
• Conduct site level (User) and corporate level (Admin) trainings for launches and throughout the customer lifecycle
• Work closely with our Finance team to ensure proper billing for activated assets
• Manage Jira tickets for customer projects

Benefits

• Work from anywhere supported by a flexible company culture
• Opportunity to work for one of the fastest growing technology companies in the PropTech industry
• Unlimited vacation time
• Generous paid parental leave
• Competitive and equitable pay, including stock options
• Monthly stipends to support Wellness and Home Office expenses