Process Automation Associate

Summary

Join Hack The Box as a Process Automation Associate and enhance the company's efficiency by administering and optimizing Jira, Confluence, and related tools. You will design bespoke workflows, automate processes, and integrate systems to ensure seamless team operations and scalability. In this role, you will streamline existing workflows, implement key automations, deploy innovative solutions, and support cross-functional process improvements. You will be part of the Business Operations Team, working closely with stakeholders to align tools and processes with organizational goals. This position requires hands-on coding experience, 1-2 years of professional experience in a technical role, and strong project and stakeholder management skills. Hack The Box offers various benefits, including private health/life insurance, 25 annual leave days, a training budget, state-of-the-art equipment, free lunch and snacks, access to Hack The Box lab offerings, and flexible/hybrid working options.

Requirements

• Hand-on coding experience (ideal mix: GitHub, Python, SQL, Javascript)
• 1-2 years of professional experience in a technical role (Business Analyst, System Administrator, IT Support, Programmer)
• Genuine interest/curiosity in understanding how things work and optimization
• Project management skills
• Stakeholder management skills / mindset
• Fluent in English

Responsibilities

• Administer Jira and Confluence: Manage day-to-day configurations, user roles, and project settings
• Design Bespoke Workflows: Develop and maintain custom Jira workflows tailored to team needs
• Implement Automations: Leverage Jira’s built-in automation tools to streamline processes and reduce manual effort
• Support Cross-Tool Integrations: Assist with systems integrations projects as directed by the Technical Operations Manager
• Develop Custom Automations: Write and maintain scripts using Python and JavaScript to automate tasks beyond Jira’s native capabilities
• Optimise Processes: Collaborate with stakeholders to design and implement efficient workflows and processes
• Document Everything: Create comprehensive technical documentation for configurations, workflows, and automations to ensure sustainability
• Drive Innovation: Identify opportunities for improvement through AI, automation, or other cutting-edge solutions
• Support Business Technologies: Occasionally assist with maintaining and optimising tools like Intercom and Segment

Preferred Qualifications

Ideally, Hack The Box user

Benefits

• Private health/life insurance
• 25 annual leave days
• Dedicated budget for training and professional development, participation in conferences
• State-of-the-art equipment (Macbook, iPhone, and mobile plan)
• Free lunch & snacks at the office
• Full access to the Hack The Box lab offerings; so you can learn how to hack
• Flexible/Hybrid working (Hybrid: 2 days per week at the office / 3 days work from home). Fully Remote is also an option if you're not an Attica resident