Process Improvement Manager

Summary

Join Guardant Health as a Process Improvement Manager and lead continuous improvement initiatives within the Reimbursement operations. Collaborate with cross-functional teams to identify areas for improvement, develop and implement solutions, and maximize reimbursement. You will leverage process improvement methodologies (Lean, Kaizen) and lead quality improvement efforts. This role requires strong analytical and problem-solving skills, excellent communication, and experience in healthcare or revenue cycle process improvement. The position offers a hybrid work model and a competitive salary range.

Requirements

• Typically requires a university degree and typically 8 years of related experience; 6 years and a Master’s degree; 3 years and a PhD
• Minimum of 5 experience in process improvement role within healthcare or revenue cycle setting
• Demonstrated experience using process improvement methodologies (e.g., Lean, Kaizen, etc.) to achieve measurable results and increase collections/reimbursement
• Excellent communication and project management skills, with the ability to lead and motivate cross-functional teams to achieve results
• Strong analytical and problem-solving skills and the ability to think creatively and identify innovative solutions to complex problems
• Excellent proficiency with data analysis tools and software, such as Excel or Tableau
• A strong understanding of revenue cycle operations in a healthcare setting, including billing, coding, and collections processes
• A service leadership approach and the ability to build strong relationships with internal and external stakeholders
• Solid communication and project management skills

Responsibilities

• Collaborate closely with cross-functional teams to identify areas for improvement and creating process improvement plans that include setting goals, timelines, and resources
• Lead existing quality improvement efforts and expand on them to create a system of continuous quality improvement
• Conduct interviews and data analysis to identify inefficiencies and recommend solutions to optimize resources and maximize reimbursement
• Initiate, Lead and Monitor progress and results of process improvement initiatives in the revenue cycle, and adjusting strategies as needed to ensure sustainable improvements
• Provide leadership and guidance to team members in the revenue cycle, including coaching and mentoring team members on process improvement methodologies and techniques
• Collaborate with other departments and stakeholders to ensure that process improvement initiatives in the revenue cycle align with overall business goals and objectives
• Stay current on revenue cycle industry trends/developments and incorporating this knowledge into the overall work

Preferred Qualifications

• PMP certification
• A revenue cycle or reimbursement operations background

Benefits

• Hybrid Work Model : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays
• For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $133,900 to $180,810