Remote Product Adoption Manager

Summary

Join our team as a Product Adoption Manager (PAM) and ensure technical success and satisfaction of customers, leading customer education initiatives, providing expert guidance on our platform, and helping them achieve business goals through effective use of our solutions.

Requirements

• 3+ years in a technical customer-facing role, such as Technical Support Engineer, Solutions Engineer, Professional Services Consultant, Technical Account Manager, Pre-sales Engineer, Software Trainer, OR in a role focused on Incentive Compensation Management (ICM) or Sales Performance Management (SPM)
• Technical Skills: Strong technical background with experience in software, cloud platforms, and/or SaaS applications
• Problem-Solving and System Thinking: Excellent analytical and problem-solving skills
• Communication Skills: Excellent verbal and written communication skills
• Presentation and Training Skills: Proven ability to deliver engaging and effective training sessions to diverse audiences in various formats (in-person, virtual, webinars)
• User Empathy and Customer Focus: A strong customer-centric mindset with a passion for understanding and advocating for customer needs
• Project Management: Demonstrated ability to manage multiple projects simultaneously, prioritize effectively, and deliver results within tight deadlines

Responsibilities

• Lead the technical onboarding process for new customers and deliver training sessions across various formats—including in-person, virtual, and webinars
• Provide strategic advice and consultative guidance to help customers optimize their use of our platform and align it with their business objectives
• Gain a deep understanding of our products and stay updated on new features and product advancements to ensure customers receive current, relevant, and benefits-focused guidance throughout their journey
• Contribute to the creation, maintenance, and continuous improvement of knowledge base articles, short-form content, and other resources that support customer education
• Serve as a voice of the customer within the company, identifying key needs and pain points, and providing actionable feedback to product and engineering teams for continuous improvement and product evolution
• Partner closely with product, marketing, professional services, and other internal teams to ensure a seamless and cohesive experience throughout the customer journey
• Contribute to the overall customer success strategy by offering insights and recommendations based on customer interactions and feedback

Benefits

• 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend & annual stipends for professional development and caretaking
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work