Houseware is hiring a
Product and Customer Success Intern

Summary

The job is for a Product and Customer Success Intern at Houseware, a data warehouse company. The intern will work with the customer success team to understand user behavior, create educational assets, engage with users, provide support, analyze feedback, compile reports, and help define the customer roadmap.

Requirements

• Communication: Excellent verbal and written communication skills, with a knack for simplifying complex concepts effectively across multiple stakeholders
• Analytical Abilities: Strong analytical skills, with an ability to interpret data and identify trends. Curiosity to learn product analytics, and its concepts is a big plus
• Problem-Solving: Proactive problem-solving approach, with a focus on user satisfaction and product improvement
• Knowledge Management: Should be able to condense large amounts of feedback into crisp action items for internal and external teams. Should have a system to record their own learnings about users, and Houseware and share it with the team regularly
• Technical Proficiency: Ability to understand complex technical concepts easily. Attention to detail is a must. Familiarity with SaaS data products and analytics tools like Mixpanel, Amplitude, etc., is desirable
• Culture-fit: We are a fast-moving startup. Hence, You must be diligent, pay attention to detail, meet deadlines, and be proactive in leading your charter. Should be capable of adapting to evolving business needs and objectives
• Experience Level: Early college graduates or professionals with 1-2 years of experience

Responsibilities

• User Onboarding and Education: Facilitate smooth onboarding experiences for new users, ensuring they understand and can fully leverage our product's features. Create and enrich assets like help docs, help videos, etc., for sharing with users to make it easier for them to use and adopt Houseware
• User Engagement: Actively engage with users to drive product usage, employing creative strategies to boost long-term engagement
• User Support and Feedback: Serve as a primary point of contact for user inquiries and support, efficiently addressing challenges and enhancing user satisfaction. Provide hands-on support to users when needed. Help proactively address user queries and facilitate a better understanding of our product
• Feedback Analysis: Monitor user sessions using tools like LogRocket, identify patterns and user challenges, and provide insightful feedback to the engineering team
• Data Reporting: Compile and present comprehensive weekly or fortnightly usage reports, highlighting key user trends and product engagement levels to the executive team of different customers
• Define the customer roadmap: push the Houseware product by triaging customer requests and helping the engineering team prioritize the best thing to build for the Houseware product

Benefits

• Leave Policy
• Hybrid work Setup
• Two retreats a year
• Travel Policy, including Ola Corporate for intra-city travel to customer offices
• In-office catering and lunch service