Product and Solutions Architect

Summary

Join our team as a Product and Solutions Architect to design blended learning strategies for high-value B2B and B2G customers, provide consultative product expertise to the sales process, and contribute to the ongoing discovery, development, and delivery of scalable learning products for business.

Requirements

• Our ideal candidate comes with at least 5 years of experience in instructional design and consulting, or is experienced in interacting with clients
• Ideal skills/experience includes: Familiarity with Google Suite (e.g., Google slides, Google docs) and Keynote
• Strong competency across at least one of our core disciplines (Tech/Data) with ability to navigate complex conversations in other disciplines
• Background in a client-facing role, either interacting with or managing stakeholders
• Commercial orientation, with experience in 'selling' sophisticated solutions in pre-sales environments and growing relationships in alignment with long-term partnership strategies
• History of quickly developing strong and trust-based client relationships with C-Suite and their direct reports; ability to influence partners—especially executive audiences—through data, well structured arguments, and compelling narratives
• Experience with designing in-person learning experiences and engagement strategies
• Ease in collaborating with subject matter experts and synthesizing feedback
• Experience with scoping learning needs and conducting needs analyses

Responsibilities

• Have deep understanding of GA’s expansive suite of products and solutions expanding beyond the standard offerings into the history of custom programs at GA that supports our ability to say yes to more and deliver revenue at speed
• Understand how our solutions and products translate to solving specific enterprise pain points and can communicate that in a thought leading, credible manner
• Lead calls or meetings with clients to drill in on learning objectives, participate in the creation and review of proposals, and make recommendations to achieve the client’s objectives
• Are capable of handling 50% of calls independently with a solid baseline of competency across either of our core offerings Tech or Data & AI
• Ability to confidently manage discussion across secondary offerings of PM, UX and Marketing
• Select SMEs to bring to the sales conversations that will bring the industry expertise and support you in the creation of a solution that will delight the customer and ultimately bring the deal closer to closing
• Establish consultative, advisory relationships with client stakeholders pre- and post-sale by sharing best practices on GAs approach to the given solution, rational behind content configuration, instructional design and acting as an internal subject matter expert
• Respond to RFPs, ensuring GA outlines the best offering/set of capabilities possible to win the deal
• Be entrepreneurial in approach with a can do attitude
• Can make internal recommendations in feasibility of programme deployment with understanding of scope, development needs, deployment nuance (VMs, instructor profile etc) and market opportunity
• Design + Execution: Lead design calls to guide clients through program content, share insight/rationale for both the content direction, instructional approach, and incorporate client feedback
• Leverage innovative instructional design methods to create proposed programs, and high level learning designs that are engaging, outcomes-driven in-person (ie, classroom) or virtual (remote) and tailored for GA’s clients
• Partner with the content development team to ensure scope and approach both delights the customer and is achievable in development and results in accurate development estimates to ensure margin protection at the point of inception
• Work cross-functionally with GA’s Sales, Product Development , Ops, Client Services (and other functions) to provide visibility and feedback into new partner goals, so they can efficiently implement and improve Solutions
• Actively participate with Voice Of Customer initiatives across GA Solution lines - proactively participate in feedback loops that improve the efficacy of GA solution-suites (aligned with quarterly and annual review cycles)