Product Content Engineer

Summary

Join Wrike as a Product Content Creator and contribute to the success of our customers and prospects by crafting compelling content across multiple channels. You will bridge the gap between technical functionality and business value, creating product demonstrations, in-product templates, and aligning content for a consistent message. This role requires strong communication, technical acumen, and collaboration skills within a fast-paced environment. You will work in a hybrid work mode, collaborating with various teams to gather feedback and refine content. A Bachelor's degree and 2-4 years of relevant experience are required. Wrike offers a comprehensive benefits package including paid time off, health insurance, life insurance, and parental leave.

Requirements

• Possess genuine curiosity and enthusiasm for continuous learning and development, along with openness to feedback and adaptability in a fast-paced environment
• Have strong communication skills, capable of presenting technical information with clarity and engagement
• Demonstrate an empathetic and proactive approach to understanding customer challenges and converting technical features into value-driven stories
• Be detail-oriented with exceptional organization and project management abilities, capable of juggling multiple projects
• Exhibit a strong team-player ethos with the ability to work effectively with diverse groups, coupled with self-starting and ownership skills
• Have a Bachelor’s degree plus 2-4 years of relevant experience in a sales, sales engineering, customer success, or marketing role within a SaaS environment OR a project management role in Marketing, Professional Services, Product Manufacturing, IT, Software Development, Construction, or another similar industry

Responsibilities

• Craft compelling Wrike product demonstrations that visualize intricate business scenarios and user stories
• Design and iterate on in-product templates that address specific industry needs and enhance customer experience with newly released Wrike functionalities
• Align demo and use case template content to tell a consistent story
• Resolve Demo account help requests
• Engage with stakeholders to gather feedback, refine content, and ensure alignment with business objectives and customer expectations
• Work autonomously to generate creative solutions benefiting our broader Sales and Success teams, increasing scalability and reusability in our content strategy
• Partner with product teams to share feedback and support customer-facing scenarios
• Utilize Wrike (and other design tools, from time to time) to create content that demonstrates our value while reflecting best practices
• Engage closely with stakeholders in an agile-light approach, participating in standups and planning meetings to sync on priorities and progress

Preferred Qualifications

• Demonstrate experience using design thinking principles to solve complex problems
• Have a proven track record of creating impactful content and templates that align with business and customer needs in the technology sector
• Have experience with or a desire to learn video editing

Benefits

• Paid Time Off programs for Vacation, Holidays, and Volunteering
• Medical, Dental, and Vision health insurance plans
• Life insurance plan
• Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)
• Employee Assistance Program
• Hybrid work mode