Product Designer

Summary

Join Grafana Labs as a Product Designer and contribute to the design of user-friendly experiences for cyber first-responders using Grafana's Incident Response Management solutions. Work within a fully remote team, collaborating with engineers, product managers, and researchers. Your focus will be on creating intuitive and efficient tools to help users detect, respond to, and learn from incidents. You will own the end-to-end design process, working with various stakeholders to iterate and improve products. This role offers opportunities for professional growth and mentorship within a supportive and collaborative environment. The position is remote, based in Canada (Eastern time zone).

Requirements

• Experience designing for developers or other highly technical users
• A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich enterprise SaaS products
• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
• Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving
• Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
• Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
• A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires

Responsibilities

• Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products
• Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools
• Work with researchers, cross-functional collaborators, customers, and Grafana community members to plan and execute formative and evaluative research initiatives
• Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs
• Over time, you will develop deep expertise in Incident Response Management and the associated customer and user personas, use cases, and workflows
• Which will enable you to make a meaningful impact on the user experience your product delivers to Grafana customers, as well as our internal engineering teams (yes, we really do use our own tools!)

Preferred Qualifications

• Experience designing mobile apps and cross-platform chat ops experiences for complex and data-rich enterprise SaaS products
• Experience designing Incident Response Management tools or processes for data-rich enterprise SaaS products, critical infrastructure, or other high-stress scenarios
• An understanding of incident response scenarios / practices related to observability, cloud infrastructure, database monitoring, cyber security, and software engineering
• Other life experiences adjacent to incident response management, like being a volunteer firefighter, disaster relief, paramedic, search and rescue, law enforcement, etc

Benefits

• Equity
• Bonus (if applicable)