Product Designer L2

Summary

Join Twilio as a Product Designer (L2) and contribute to the design of our next-generation authentication platform and AI-powered insights experience. You will focus on designing customer experiences for Twilio's messaging platform, collaborating with cross-functional teams. This role requires strong UX/UI design skills, experience with design systems, and the ability to translate project goals into design paths. You will work closely with senior designers, product managers, and engineers to create user-centered designs. The position is remote, based in Canada, with approximately 5% anticipated travel. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• A portfolio showcasing a range of design projects that demonstrate your ability to solve complex design challenges and deliver impactful solutions
• Strong command of UX/UI design best practices, with experience in designing multi-page or multi-state user experiences, and familiarity with design systems
• Proven ability to collaborate effectively with cross-functional teams, including product managers and engineers, and to articulate design rationale clearly
• Experience in conducting usability tests, analyzing results, and utilizing existing research insights to inform design iterations (Experience with conducting user research is a plus)
• Ability to translate project goals and requirements into multiple design paths, contributing to product definition and business goals
• Proactive in seeking feedback, managing communication, and scoping work independently, ensuring thoughtful, user-centered designs are delivered on time
• Has 2+ years of industry experience and a related degree or equivalent experience in software interface design and/or development

Responsibilities

• Translate project goals into design paths, collaborating with product and design teams to ensure alignment with customer needs and business objectives
• Collaborate with lead designers to create customer journey maps, flow maps, interaction designs, and high-fidelity UI components using Twilio’s design system, with guidance and support throughout the process
• Seek feedback from stakeholders to refine designs and enhance user experience while maintaining open communication with your manager and design leads on project status and risks
• Clearly explain design decisions and use the design system and UI best practices to create effective multi-page and multi-state experiences
• Use research insights and domain knowledge to inform design strategies, exploring different processes to find innovative solutions
• Collaborate with engineering to ensure seamless design handoff, delivering products that meet user expectations. Lead designers will provide direction and feedback to ensure successful implementation and alignment with cross-functional teams
• Remain open, transparent, and inclusive while sharing work at various stages of the process

Preferred Qualifications

• Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have
• Experience at a SaaS software company serving B2B customers
• Experience in data visualizations that cater to developers as a primary persona is a nice to have

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program