Product Designer L2
Twilio
Job highlights
Summary
Join Twilio as a Product Designer (L2) and contribute to the design of our next-generation authentication platform and AI-powered insights experience. You will focus on designing customer experiences for Twilio's messaging platform, collaborating with cross-functional teams. This role requires strong UX/UI design skills, experience with design systems, and the ability to translate project goals into design paths. You will work closely with senior designers, product managers, and engineers to create user-centered designs. The position is remote, based in Canada, with approximately 5% anticipated travel. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.
Requirements
- A portfolio showcasing a range of design projects that demonstrate your ability to solve complex design challenges and deliver impactful solutions
- Strong command of UX/UI design best practices, with experience in designing multi-page or multi-state user experiences, and familiarity with design systems
- Proven ability to collaborate effectively with cross-functional teams, including product managers and engineers, and to articulate design rationale clearly
- Experience in conducting usability tests, analyzing results, and utilizing existing research insights to inform design iterations (Experience with conducting user research is a plus)
- Ability to translate project goals and requirements into multiple design paths, contributing to product definition and business goals
- Proactive in seeking feedback, managing communication, and scoping work independently, ensuring thoughtful, user-centered designs are delivered on time
- Has 2+ years of industry experience and a related degree or equivalent experience in software interface design and/or development
Responsibilities
- Translate project goals into design paths, collaborating with product and design teams to ensure alignment with customer needs and business objectives
- Collaborate with lead designers to create customer journey maps, flow maps, interaction designs, and high-fidelity UI components using Twilio’s design system, with guidance and support throughout the process
- Seek feedback from stakeholders to refine designs and enhance user experience while maintaining open communication with your manager and design leads on project status and risks
- Clearly explain design decisions and use the design system and UI best practices to create effective multi-page and multi-state experiences
- Use research insights and domain knowledge to inform design strategies, exploring different processes to find innovative solutions
- Collaborate with engineering to ensure seamless design handoff, delivering products that meet user expectations. Lead designers will provide direction and feedback to ensure successful implementation and alignment with cross-functional teams
- Remain open, transparent, and inclusive while sharing work at various stages of the process
Preferred Qualifications
- Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have
- Experience at a SaaS software company serving B2B customers
- Experience in data visualizations that cater to developers as a primary persona is a nice to have
Benefits
- Competitive pay
- Generous time-off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
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