Remote Product Development Customer Insights Manager

Summary

The job is for a Product Development Customer Insights Manager at Quince. The role involves bridging the gap between customer feedback and product development, identifying critical product details that matter most to customers, shaping new product design features based on these insights, and collaborating with cross-functional teams.

Requirements

• Bachelor’s degree in Business, Marketing, Psychology, or related field (Master’s preferred)
• 5+ years in customer insights or product research, focusing on apparel, accessories, and/or home goods
• Experience with retail data sources such as NPD, Particl, Edited, or similar platforms
• Proficiency in analytics tools (e.g., Google Analytics, Looker, Tableau)
• Strong communication, presentation, and project management skills

Responsibilities

• Identify the critical product details that matter most to customers by scraping web reviews and social feedback, mining returns data, and identifying what customers say about competitor products
• Compliment web scraping with primary research methods (surveys, customer panels, etc.) to get to details not always available online
• Shape new product design features based on the most important product details you discover
• Collaborate with Merchants, Product Development, and Marketing teams to ensure insights are implemented effectively
• Develop and help implement a roadmap of self-serve customer insights tools for Quince colleagues to use too