Product Education Manager

Summary

Join Entrata's Product Education team as a Product Education Manager (PEM) and play a critical role in onboarding customers and providing ongoing education on our platform. You will define, create, and implement custom training programs, deliver instructor-led training, and become a subject matter expert on Entrata's products and services. The role requires concisely conveying technical content to diverse audiences, creating training for annual conferences, and managing all aspects of curriculum development and delivery. Domestic and international travel up to 50% is required. You will meet deadlines and KPIs, identify client challenges, and foster positive communication. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• 2+ years of software or sales training experience
• Excellent time management skills
• Ability to travel up to 50% domestically with the possibility of international travel

Responsibilities

• Define, create, and implement custom training programs for customers based on their specific needs
• Deliver instructor-led classroom training and virtual training to end-user customers, partners, and internal employees
• Establish oneself as an SME on all of Entrata’s products and services in order to transfer knowledge to customers
• Concisely convey technical content to a broad range of user profiles
• Create, coordinate, and deliver training for Entrata’s annual conferences live in front of 300+ people
• Operate independently to manage all aspects of curriculum development and training delivery
• Travel up to 50% of the time domestically with the possibility of international travel
• Meet rigorous deadlines and KPIs that lead to department excellence by being self-driven to reach goals
• Identify and understand challenges and issues faced by clients and coworkers; foster an environment of positive communication when sharing viewpoints, concerns, and ideas by demonstrating high EQ

Preferred Qualifications

• Bachelor's Degree in Education, Business, Communications, or a related field
• Experience in the multi-family industry
• Understand and apply fundamental concepts of adult learning to all lessons and presentations; find fulfillment in teaching

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees