Product Enablement Consultant

Summary

Join TalentNeuron as a Platform Expert and empower clients to maximize the value of our leading labor market analytics platform. You will provide expert guidance and training, deliver technical support, and develop engaging educational resources. Collaborate with internal teams to align training materials with stakeholder needs and continuously improve enablement strategies. This role demands strong critical thinking, problem-solving skills, and innovative approaches. You will help clients through one-on-one interactions, deliver client-specific projects, and gather feedback to enhance training. Contribute to product enablement strategies that drive product adoption, growth, and client retention.

Requirements

• 2+ years of relevant experience is Customer Service, HR tech systems, or intern/academic experience
• Intellectually curious and motivated by delivering value to clients
• Ability to distill complex concepts into understandable presentations for our customers
• Ability to multitask and work on multiple engagements and deliverables simultaneously
• Strong critical thinking skills to understand complex issues
• Strong written and verbal communication in English
• Strong presentation skills with the ability to engage professionals at all levels of the HR organization and respond effectively to questions
• Ability to learn new technologies and comprehend data, with an awareness of the global labor market
• Highly disciplined with a self-starter mentality, strong organizational skills, and the ability to work independently as well as part of a team
• Comfortable working in a remote and globally dispersed workforce, with sensitivity to different cultures and backgrounds
• Holds a Bachelor’s Degree or equivalent certifications from self-directed educational programs

Responsibilities

• Help clients maximize product value through one-on-one client interactions. This ranges from advising on best practices, demo-ing new features, educating on labor market data, and understanding and addressing client pain points
• Scope and deliver client-specific projects including building searches, dashboards and workforce research reports that provide actionable insights
• Develop and deliver scalable training presentations, create high-quality educational resources (guides, videos, FAQs, technical materials)
• Gather and share feedback from client interactions to continuously improve training materials and enablement strategies
• Partner with Customer Support, Customer Engagement Managers and Go-To-Market teams to ensure training and educational resources meet the needs of internal and external stakeholders
• Support product enablement strategies that drive product adoption resulting in growth and client retention

Preferred Qualifications

German language is a bonus!