Product Engineer II

Summary

Join Esri's team and contribute to the development of ArcGIS Enterprise, a suite of products providing advanced mapping and analytics capabilities to a global user base. As a Product Engineer focused on documentation, you will collaborate with a cross-functional team to design, write, build, and deliver documentation for ArcGIS Enterprise, ensuring high-quality software and user experience. You will be responsible for creating and maintaining documentation for the ArcGIS Enterprise on Kubernetes administrative REST API, translating complex concepts into clear and concise technical documentation, and contributing to educational resources like blogs and lessons. This role requires strong writing and communication skills, experience with developer documentation, and a passion for geospatial technology.

Requirements

• 2+ years of professional writing experience, ideally with developer documentation (REST API, SDK, and more)
• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Effective project management, time management, and organizational skills
• Bachelor’s in GIS, computer science, technical communication, or related fields
• Experience with ArcGIS Enterprise, ArcGIS Online, or other geospatial technology

Responsibilities

• Serve as the primary contributor for our ArcGIS Enterprise on Kubernetes administrative REST API documentation, and assist additional teams to update their REST API content
• Collaborate with feature and framework teams to take complicated concepts and workflows and translate them into clear and concise technical and conceptual documentation
• Contribute to other educational resources such as blogs, lessons, and playlists that expand on workflows and concepts discussed in our developer documentation
• Test new features to ensure new workflows and endpoints are accurately represented for all supported versions and products
• Triage and address customer reported documentation issues

Preferred Qualifications

• Familiarity with XML documentation, or using a doc-as-code authoring system
• Basic understanding and experience with GitHub (issue management, pull requests, GitHub Actions)
• Experience with container and orchestration technology such as Docker and Kubernetes
• Knowledge of cloud technology such as Amazon Web Services, Microsoft Azure, and Google Cloud platform

Benefits

• Industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year
• Opportunities for personal and professional growth