Product Implementation Manager

Summary

Join LeanTaaS, a leading AI company transforming hospital operations, as a Product Implementation Manager. You will own customer implementation success, guiding projects from start to finish. Responsibilities include coordinating teams, managing risks, ensuring data accuracy, building customer relationships, and leading site visits. You will need a Bachelor's degree, at least 2 years of relevant experience, excellent communication skills, and a passion for customer success. The role offers competitive compensation, benefits, and opportunities for professional development. While remote work is possible, it is limited to specific states. The company offers a collaborative and inclusive work environment.

Requirements

• Bachelor's degree; strong preference for mathematics/statistics, engineering/physics, data science, healthcare or clinical field
• At least 2 years professional experience in a client- or customer-facing role such as management consulting, project management, customer success, engineering, EHR, healthcare; we do consider candidates with limited experience if we see some extraordinary accomplishment(s)
• Work experience that is quantitative and data intensive, regardless of your educational background - it is critical for your success as a Product Implementation team member
• Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)
• A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful
• Experience in project management and facilitating change management
• Experience with data analysis & visualization tools (e.g Tableau, Power BI)

Responsibilities

• Own the success of customer implementations and expansions, guiding projects from kickoff to go-live as a trusted advisor and project leader
• Drive results by coordinating teams, managing risks, and keeping projects on track — always communicating clearly with customers and internal teams
• Connect the dots between customer systems and iQueue, partnering with IT teams to integrate data, complete analysis, and prepare environments for launch
• Turn messy data into insights , ensuring EHR information is accurate, clean, and ready for our optimization algorithms
• Be the voice of the customer , building strong relationships, solving problems proactively, and making sure our products deliver real operational improvement
• Lead from the front during site visits (up to 20% travel), assessing workflows, supporting go-lives, and training teams hands-on
• Tell the success stories — track key metrics, share updates with leadership, contribute to case studies, and celebrate wins
• Shape the future by feeding customer insights into our product roadmap and improving how we implement and support customers

Preferred Qualifications

• Experience working on healthcare products or within hospitals
• Experience working on enterprise software products
• PMP credentials
• Clinical credentials
• A blog, article, or any published writing

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs