Remote Product Insights Analyst II

Summary

Join HashiCorp's Portfolio Strategy team as a Senior Product Insights Analyst and drive insights to improve growth and adoption of our infrastructure products. You will connect product development process to business outcomes, collaborate with cross-functional teams, and contribute to the strategic direction of our infrastructure products.

Requirements

• 10+ years of experience in product management, management consulting, product analytics, or other relevant experience, specifically within the infrastructure or DevOps space
• Deep understanding of DevOps software business models, with a strong grasp of the underlying economics, key product and usage metrics, and the role of telemetry in supporting data-driven decision-making
• Demonstrated ability to think strategically and develop frameworks for novel problems, with a proven track record of translating data-driven insights into actionable strategies that align with long-term business goals and drive product success
• Ability to analyze complex datasets and provide actionable insights. Familiarity with data analytics tools (e.g., Snowflake, SQL, Python, etc.) and data visualization tools (e.g., Tableau, Sigma, etc.) or similar tools is required
• Demonstrated ability to work effectively with cross-functional teams, including engineering, product management, sales, and marketing. Experience in aligning diverse teams to achieve strategic objectives is essential
• Strong problem-solving abilities, with a track record of identifying issues and developing innovative solutions in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to executive level stakeholders

Responsibilities

• Develop and maintain a comprehensive analytics framework that provides real-time insights into the performance of our infrastructure products, focusing on key metrics such as user engagement, feature adoption, retention, and churn
• Leverage insights from the analytics framework to collaborate closely with product managers, driving continuous improvements and strategic adjustments to the roadmaps for Terraform, Packer, and Waypoint
• Conduct thorough analyses of competitor infrastructure products, gathering intelligence that will inform our product strategy. Produce strategic reports that will guide product management in making data-driven decisions specific to our infrastructure offerings
• Collaborate with product marketing to develop and refine pricing and packaging strategies that enhance customer adoption and strengthen market differentiation
• Collect, analyze, and synthesize customer feedback from various sources (e.g., surveys, support interactions, social media) to identify trends and pain points. Use this data to inform continuous product improvements, enhance user satisfaction, and drive long-term customer loyalty

Preferred Qualifications

• A degree in computer science, statistics, data science, or an MBA
• Expertise in designing and implementing telemetry systems to capture key data points, enabling robust analytics and insights within infrastructure products
• Experience with open-source business models, particularly in the infrastructure or DevOps space
• Exposure to both on-premise licensing models and migration strategies to cloud within the context of infrastructure products