Product Lead, Payments

Summary

Join SevenRooms as a Product Leader to build and enhance our Payments solutions. You will define product requirements, lead cross-functional teams, and manage projects to deliver results. This role involves collaborating with stakeholders, researching customer needs, and developing a Payments strategy to meet market demands. You'll be part of a 10-person product team, working with a dedicated engineering squad, and reporting to the Chief Product Officer. SevenRooms offers a comprehensive benefits package, including equitable compensation, a fresh start program, and various employee programs.

Requirements

• 4+ years of product management experience
• 6+ years of B2C or B2B SaaS Payments or related experience
• An understanding or background in payment analytics, enough to consider potential roadmap items by impact to transactions revenue
• Experience working with executive-level stakeholders and/or clients, including expectation setting, discovery and collaboration, and successful delivery of offerings
• Track record of shipping successful Payment related products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
• Ability to quickly understand a specific client domain and identify the trends and opportunities in that space
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement and creative thinking
• Experience building solutions with transaction revenue or knowledge of pricing on transactions in general
• Experience and working knowledge of payment players, ecosystem, incentives, and foundational systems
• An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins

Responsibilities

• Define business and product requirements for Payment gateways and solutions
• Lead cross-functional teams to execute on product plans and to deliver results
• Function as the Product Owner of a development team to define, deliver, build and iterate on capabilities
• Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints that meets and hopefully exceeds partner expectations
• Get in front of stakeholders to prioritize and execute on key functionality
• Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
• Research, analyze, and interview customers to understand their requirements, operational needs, competitive offerings, and desires for generating additional revenue for their restaurant through payment related activities
• Compare those requests against market trends and technical capacity to prioritize a holistic Payments vision while supporting smaller iterative payments improvements with our existing gateways

Preferred Qualifications

Experience working in Hospitality and knowledge of restaurant and hotel operators

Benefits

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure
• Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice