Director of Product, Payments

Summary

Join InvoiceCloud as the Director of Product, Payments and lead our long-term payments strategy. You will shape the future of our payment processing capabilities, working cross-functionally with leadership, R&D, and external partners. This role demands a strategic thinker with deep payments expertise, strong leadership skills, and a passion for delivering impactful results. You will develop and execute a strategic payments vision, manage and mentor product managers, build relationships with key payment partners, and stay ahead of market trends. Success in this position requires a proven track record in payments product management, strong leadership skills, and exceptional communication abilities. The ideal candidate will be entrepreneurial, detail-oriented, and passionate about payments and customer satisfaction.

Requirements

• Bachelor’s degree in a quantitatively oriented field is required
• 10+ years in a Payments role in Product, with a proven track record of success in roadmap execution and leadership, combined with growing scope of responsibilities
• Demonstrated ability to build and execute long-term payments strategies
• Skilled in managing and mentoring teams, with a passion for developing high-performing Product Managers
• Entrepreneurial and detail-oriented with an owner’s mentality; driven by a passion for payments and customer satisfaction
• Exceptional written and verbal communication skills; adept at articulating strategic visions and technical details to diverse audiences

Responsibilities

• Develop and Execute a Strategic Payments Vision
• Define and communicate a comprehensive three-year payments strategy, including an annual Product Roadmap in collaboration with the R&D team
• Regularly update the strategy to reflect emerging trends, technological advancements, and business needs
• Establish and monitor key payments metrics, crafting initiatives to optimize performance
• Lead Payments Product Management Efforts
• Manage and mentor Product Managers overseeing Payments scrum teams, fostering growth and excellence
• Guide discovery processes, create business cases, and prioritize projects to refine the Product Roadmap
• Provide oversight and feedback on project scopes, ensuring alignment with strategic objectives
• Conduct deep-dive education sessions to equip Product & Engineering teams with the expertise to deliver high-quality payments solutions
• Partner Relationship Management
• Serve as the primary liaison with key payment partners, including Chase Paymentech, PayPal, and American Express
• Collaborate with internal teams on contract negotiations, pricing strategies, and partnership expectations
• Align partner roadmaps with InvoiceCloud’s roadmap to drive mutual success
• Coordinate and manage necessary network updates to maintain compliance and operational excellence
• Payments Thought Leadership
• Stay ahead of market trends, technologies, and innovations to position InvoiceCloud as a leader in payments
• Share insights and educate R&D teams to ensure roadmap alignment with industry developments
• Represent InvoiceCloud in external thought leadership activities, enhancing the company’s presence and credibility
• Advocate for Biller and Payer Success
• Develop a deep understanding of biller and payer workflows to identify pain points and opportunities for improvement
• Drive initiatives that enhance overall satisfaction and engagement for all stakeholders

Preferred Qualifications

• Advanced degrees in business, technology, or a related field
• Hands-on experience working with payment processors like JP Morgan Chase