Director of Product, Payments

InvoiceCloud
Summary
Join InvoiceCloud as the Director of Product, Payments and lead the long-term payments strategy. You will define and communicate a comprehensive three-year payments strategy, manage and mentor Product Managers, serve as the primary liaison with key payment partners, and stay ahead of market trends. This role requires a strategic thinker with deep payments expertise, strong leadership skills, and a passion for delivering impactful results. You will work cross-functionally with leadership, R&D, and external partners to drive innovation and deliver an exceptional payment experience. The ideal candidate will have 10+ years in a Payments role with a proven track record of success in roadmap execution and leadership. A Bachelor’s degree in a quantitatively oriented field is required.
Requirements
- Education: Bachelor’s degree in a quantitatively oriented field is required; advanced degrees in business, technology, or a related field are a strong plus
- Experience: 10+ years in a Payments role in Product, with a proven track record of success in roadmap execution and leadership, combined with growing scope of responsibilities
- Demonstrated ability to build and execute long-term payments strategies
- Leadership: Skilled in managing and mentoring teams, with a passion for developing high-performing Product Managers
- Mindset: Entrepreneurial and detail-oriented with an owner’s mentality; driven by a passion for payments and customer satisfaction
- Communication: Exceptional written and verbal communication skills; adept at articulating strategic visions and technical details to diverse audiences
Responsibilities
- Develop and Execute a Strategic Payments Vision
- Define and communicate a comprehensive three-year payments strategy, including an annual Product Roadmap in collaboration with the R&D team
- Regularly update the strategy to reflect emerging trends, technological advancements, and business needs
- Establish and monitor key payments metrics, crafting initiatives to optimize performance
- Lead Payments Product Management Efforts
- Manage and mentor Product Managers overseeing Payments scrum teams, fostering growth and excellence
- Guide discovery processes, create business cases, and prioritize projects to refine the Product Roadmap
- Provide oversight and feedback on project scopes, ensuring alignment with strategic objectives
- Conduct deep-dive education sessions to equip Product & Engineering teams with the expertise to deliver high-quality payments solutions
- Partner Relationship Management
- Serve as the primary liaison with key payment partners, including Chase Paymentech, PayPal, and American Express
- Collaborate with internal teams on contract negotiations, pricing strategies, and partnership expectations
- Align partner roadmaps with InvoiceCloud’s roadmap to drive mutual success
- Coordinate and manage necessary network updates to maintain compliance and operational excellence
- Payments Thought Leadership
- Stay ahead of market trends, technologies, and innovations to position InvoiceCloud as a leader in payments
- Share insights and educate R&D teams to ensure roadmap alignment with industry developments
- Represent InvoiceCloud in external thought leadership activities, enhancing the company’s presence and credibility
- Advocate for Biller and Payer Success
- Develop a deep understanding of biller and payer workflows to identify pain points and opportunities for improvement
- Drive initiatives that enhance overall satisfaction and engagement for all stakeholders
Preferred Qualifications
Hands-on experience working with payment processors like JP Morgan Chase is highly desirable
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