Lead Product Researcher

Summary

Join AffiniPay as a Distinguished UX Lead Researcher and oversee the entire user experience research process. You will develop research methodologies, lead research projects, and guide a team of researchers. Leverage your expertise in mixed-method research to ensure product solutions meet customer expectations. Communicate research findings to cross-functional teams and senior leadership. This role requires 6+ years of experience in UX research, utilizing both qualitative and quantitative methodologies, and leading a small team. AffiniPay offers a comprehensive benefits package, including fully covered medical, dental, and vision insurance, paid time off, 401k matching, bonuses, and professional development opportunities.

Requirements

• 6+ years industry experience, where you utilized both qualitative and quantitative research methodologies
• Experience in user-centered design principles and practices
• Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
• Ability to leverage strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders
• Understanding of general user behavior and needs, and are comfortable interacting regularly with users virtually and in-person to glean understanding of our product and industry
• 1-3 years of experience in leading a small team of direct reports

Responsibilities

• Develop and maintain research methodologies and best practices within the team
• Lead research across internal and external facing product experiences
• Conduct qualitative and quantitative studies on your own focus areas, while also teaching best practice areas to other researchers
• Lead one UX researcher, providing guidance, coaching, and performance feedback
• Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
• Create compelling presentations and reports to communicate learnings across the entire company, including to senior leadership
• Keep abreast of emerging UX research methodologies, tools, and industry trends, and help keep the product organization informed of new developments
• Evaluate and refine research processes to maintain quality & effectiveness

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups