Remote Product Management Analyst

Summary

Join a high performing product and design team at PrismHR, a company transforming the HR software industry. Contribute to shaping and adapting a modern service platform as a Product Manager, driving the definition and design of products that make a real difference in the small and medium business community.

Requirements

• 3+ years of experience with PrismHR or other customer relationship system experience in a product management, support or services capacity
• Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines (from customers to engineering to executive team)
• Experience supporting or implementing CRM systems
• Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems and their relative priority
• Experience working in an Agile environment and expert understanding of its most common practices
• Ability to identify and mitigate development and implementation risks
• Exceptional customer-centric skills that include a high level of user empathy and responsiveness
• Demonstrate a high level of grit and initiative to get stuff done
• Passion for the product, the product craft and curiosity for continuous learning and improvement

Responsibilities

• Collaborate across all areas of the company to identify customer / market problems
• Partner with the ClientSpace Product Manager and a dedicated engineering team to ensure they understand the ‘what’ and ‘why’ before the ‘how’ is considered
• Partner with the product manager, product marketing and business managers to help identify key customer needs, market opportunities, ways to increase adoption, and new revenue opportunities
• Translate business and customer requirements into tangible, workable solutions
• Partner with the PM to contribute to building and maintaining the centrally located 12-month Roadmap and details
• Partner with the PM to discover, define, and translate customer needs into a prioritized product backlog
• Establish and cultivate great customer / user relationships to help create continuous feedback loops
• Assist with Communication of product strategy, plans, and schedules to company stakeholders
• Act as a liaison and bridge between product teams, support, and professional services to help triage and identify product issues and opportunities for enhancements
• Work closely with the product manager and stakeholders to ensure go to market needs are met and properly prioritized

Preferred Qualifications

• Human Capital Management (HCM) and/or related HR Technology software experience
• Experience with Pragmatic Marketing’s (or equivalent) Product Management framework
• Previous experience working side by side with UX Designers, leveraging design centric processes
• Great understanding and experience in the PrismHR and/or the PEO and Human Capital Management Outsourcing arena

Benefits

Diversity, Equity and Inclusion Program/Affirmative Action Plan