Product Manager, Analytics Platform

Summary

Join Zappi, a fast-growing SaaS company, as a Product Manager to contribute to the development and success of our analytics platform. You will work closely with a collaborative team to understand customer needs, create effective strategies, and deliver high-priority features. This role requires a strong understanding of data, experience with analytic platforms, and the ability to collaborate effectively with various teams. You will be accountable for the success of a crucial part of Zappi's offering and will work to balance tactical gains with long-term vision. Zappi offers a supportive and collaborative work environment with excellent benefits, including a competitive salary, unlimited holidays, private medical healthcare, and various professional development opportunities.

Requirements

• Able to demonstrate the characteristics of an experienced product manager (this is generally more than 4 years experience)
• Comfortable being accountable for the success of a crucial piece of Zappi’s offering
• Able to balance working for tactical gain with progressing towards a long term vision, with a bias for action
• An exceptionally strong collaborator with other product managers and product teams, used to managing dependencies in order to deliver value
• You are able to understand complex systems and subsystems, with a somewhat technical appreciation for data modelling
• As comfortable coming into a project that’s already started as you are kicking off something brand new
• Confident using data to inform leadership, context setting and decision making within your team
• Happy letting others take the credit for great work in order to make the most of the diverse talent at Zappi
• Passionate about great customer experience, making complex things simple, all while improving our users lives in the process

Responsibilities

• Deeply understand Zappi’s customer needs for managing multiple teams across global organisations, ensuring they can balance standardisation with specific needs
• Work with product leadership to drive the product strategy forward, ensuring team outcomes support the goals of the organisation
• Collaborate with engineering, product design and quality assurance to specify, design and build brilliant solutions to customer problems
• Work with your engineering team to build an achievable roadmap, mapping out key cross-team dependencies and informing those impacted when timelines shift
• Confidently manage team stakeholders, keeping them appraised of progress and involved in any decisions they can contribute to
• Become extremely familiar with your product, able to demonstrate functionality and advocate for the benefits of new features
• Collaborate with Product Marketing to enable customers and the wider Zappi organisation in use of new features
• Collaborate with the broader product engineering community to flag, investigate and manage dependencies

Preferred Qualifications

• Experience working with large datasets is desirable, including: data cleaning, database management, data monetisation and exposing data via third-party APIs
• Experience in creating or enhancing customer-facing analytic platforms, demonstrating the ability to design, implement, or support solutions that provide actionable insights and enhance user experience

Benefits

• Salary range £60,000-75,000 per annum, depending on experience. Salaries are benchmarked annually
• One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
• Unlimited holidays – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays
• Private medical healthcare cover
• Group risk, life & disability contributions
• Flexible working arrangements, including remote (unless otherwise specified)
• Thoughtfully designed offices to support both individual work and collaboration without interrupting others
• Support setting up your home office, if appropriate (chair + desk, etc)
• Wellbeing benefits such as free yoga and access to trained therapists / counsellors
• Tailored personal development through training allowances, coaching, mentorship and career frameworks