Product Manager

Summary

Join Accela as an Outbound Product Manager and be the voice of the customer, focusing on the external aspects of a product's lifecycle. You will define go-to-market strategies, collaborate with cross-functional teams, and ensure the product effectively reaches its target audience. Responsibilities include working with stakeholders to define business use cases, defining implementation pricing and revenue opportunities, and validating that released features meet product strategy and business goals. You will also evangelize Accela's strategy, provide sales training, and engage with customers to drive adoption and gather feedback. Success in this role requires strong communication, analytical, and stakeholder management skills, along with experience in enterprise software and SaaS products. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Previous experience in process automation-oriented enterprise software, low-code configuration tools
• Technical expertise in SaaS application architecture
• History of using customer and market research to drive decision making
• Able to bring order to complex systems by identifying patterns in customer usage
• Proven track record of delivering successful enterprise software or SaaS products
• Proven stakeholder management skills working with a cross-functional team to influence and lead across all parts of a geographically distributed organization
• Proven experience working in a product driven company building a successful solution
• Previous experience presenting product vision, business results and driving collaborative discussion among large teams, to business stakeholders and executives
• Experience as a product owner in an agile environment
• Have led a migration of legacy products and feature sets to newer products/technology
• Experience identifying and addressing customer needs, building relationships with customers, and communicating with customers in a clear and knowledgeable manner
• Strong organizational and analytical skills with a track record of measuring and reporting key performance indicators including revenue, market adoption, margin and up-sell/cross sell

Responsibilities

• Work with customers, partners and key stakeholders to define business use cases
• Be able to communicate business value and understand the technical rationale behind product decisions
• Define strategies for implementation pricing and revenue opportunities
• Define and validate the product strategy for Accela’s products
• Responsible for validating that the released features from the inbound team meet the product strategy and business goals
• Responsible for evangelizing Accela’s strategy and bringing back ideas for roadmap discussions
• Evangelize solutions and implementation best practices within Accela, partner and customer community to expand usage of the platform
• Be the voice of the market for others in the company through your continuous interactions with customers, prospects, and partners
• Responsible for learning the details of upcoming releases to assure smooth adoption of new product features
• Provide education, context and train the sales field on new product initiatives
• Be the voice of the customer when collaborating with the inbound product manager on development decisions
• Collaborate with Product Marketing to produce go-to-market materials
• Engage with customers directly to lead adoption, referenceability and documentation of success stories on leveraging Accela’s products
• Evaluate segment, market and opportunities with Sales teams to drive product usability on released product
• Responsible for maintaining a firm grasp of the competitive landscape and identifying areas of differentiation in collaboration with the inbound product manager
• Responsible for collaborating with Product Marketing to define the product positioning to support the other cross-functional teams (Sales, Marketing, PS, Customer Care)
• Collaborate with the inbound product manager and Executive Leadership to define the success criteria; and validate that the goals were achieved
• Build KPIs to track performance and usage of the products to enable us to identify opportunities to enhance or end of life the product(s)
• Accountable for the experimentation lifecycle to identify and validate the viability of product initiatives
• Responsible for speaking and presenting proficiently about Accessibility including the ADA laws and how the impact our products and customers, and the relationships between those laws and the WCAG. (Not responsible for the specifics of features or functionality IN the product)

Preferred Qualifications

• Experience with Accessibility conformance, using Accessibility tools like AXE, JAWS, Total Validator; Have taken any general or specific training in Accessibility for the web
• Experience working with State and Local government

Benefits

• Medical, dental, and vision plans
• Family planning benefits
• 401(k) retirement savings plan with company match
• Health savings account with company contributions
• Flexible spending account
• Life, accident, and disability coverage
• Business travel insurance
• Employee assistance programs
• Other well-being benefits