Remote Product Manager

Summary

Join Affirm's Consumer Servicing team as a Senior Product Manager to lead cross-functional teams in delivering a world-class servicing experience that delights customers globally.

Requirements

• Passion and drive to change consumer finance for the better
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field
• Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
• An analytical metrics-based approach to identifying, sizing and solving problems
• Experience managing technical software products from kick-off to post-launch
• An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
• Excellent at identifying and prioritizing high impact initiatives
• A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket

Responsibilities

• Understand Affirm users at a deep level -- what’s important to them, what are their constraints and challenges, their expectations with respect to servicing, why they love Affirm, and what they wish we could do better
• Drive our self-service strategy to proactively improve the servicing experience for both international and domestic customers
• Build self-service user experiences that significantly improve the servicing experience
• Be an expert on industry trends of consumer servicing and utilize the knowledge to shape the roadmap
• Understand the levers to optimize the servicing experience and utilize the available levers to delight the customers and increase their engagement

Preferred Qualifications

Prior experience working with ML models is preferred

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount