Product Manager

Summary

Join CSG, a leading European provider of customs clearance and trade solutions, as a Product Manager Customs Solutions. This pivotal role involves owning and developing CSG's service portfolio across key markets, driving consistency, quality, innovation, and scalability. You will act as a key link between operations, sales, marketing, IT, and executive leadership, shaping the strategic direction of offerings while staying informed on regulatory developments and customer needs. Based in Rotterdam, this remote position reports to the Group Marketing Director. The role demands product portfolio leadership, commercial support and enablement, innovation and development, and education and knowledge sharing. CSG offers competitive compensation and benefits, the opportunity to shape the future of customs services, and the chance to work with a talented, diverse, and ambitious team.

Requirements

• 7+ years of experience in customs clearance and trade compliance within an international company
• Proven background in product or service management in a multinational environment
• Strong understanding of customs IT systems, digital tools, and regulatory frameworks
• Demonstrated expertise in project leadership, stakeholder management, and cross-functional collaboration
• Skilled in conducting trainings, developing documentation and pricing
• Strategic thinker with a hands-on approach and a customer-first mindset
• Exceptional interpersonal and cross-cultural communication skills
• Strong analytical, documentation, and project management abilities
• Ability to travel across Europe as needed

Responsibilities

• Own the CSG service portfolio, including customs clearance, trade solutions, industry propositions, Customs Control Tower, CaaS, consulting services, training, and other service offerings
• Define and refine standard service definitions, KPIs, value propositions, pricing etc
• Ensure consistent service implementation, quality, and delivery across all offices and countries
• Develop and implement new services in response to customer needs and market shifts
• Provide support for Sales with relevant materials, including service presentations, industry solutions, RFQ submissions, case studies, SoWs, demos etc
• Provide input for Marketing to deliver impactful materials and campaigns, including service descriptions and customer value messaging
• Serve as a subject-matter expert during customer engagements, including onboarding and implementation support for international clients
• Act as a strategic advisor to the ELT, MDs, and IT teams for service innovation and operational improvements
• Advise on the development and implementation of tech-enabled solutions in collaboration with IT, TechHub and digital automation teams to increase Group’s service efficiency
• Develop and conduct internal training for Sales, Operations, and other teams to ensure clear understanding and accurate delivery of services across Europe
• Organize webinars, workshops, and service knowledge sessions for customers and internal audiences
• Establish best practices and share case studies across the organization

Preferred Qualifications

• Experience working both as a broker and a client-side customs lead preferred
• Fluent in English; proficiency in at least one additional European language is strongly preferred

Benefits

Competitive compensation and benefits, with the opportunity to shape the future of customs services