Product Manager

Summary

Join Hightouch as a Product Manager and lead the Control Plane team, responsible for foundational features across the Hightouch product suite. You will craft core building blocks used by enterprise customers, tackling challenges in core workflows, administration, and other foundational areas. This role owns the roadmap for solving platform-wide problems, enabling Hightouch to service enterprise customers at scale. You will drive 0-1 discovery, strategy, roadmapping, and execution across the Control Plane portfolio, ensuring both product adoption and go-to-market success. This high-visibility role involves frequent customer presentations and solutioning enterprise challenges. You will be part of a world-class Product team known for innovation and impact.

Requirements

• Customer Obsession : You don't just understand customers—you are a relentless customer champion. Your superpower is the ability to forge deep connections, intuitively anticipating needs before customers can even articulate them
• Technical aptitude : More than just understanding technical concepts, you're a translator who turns complex engineering challenges into elegant, accessible solutions. You speak both engineer and user fluently
• Strong Communicator : Your communication isn't just clear—it's magnetic. You can distill complex ideas into compelling narratives that inspire teams and resonate with users, turning insights into action
• Hunger and speed : Speed isn't just a preference for you—it's a way of life. You thrive in a high-energy environment where rapid iteration and bold moves are the default, not the exception
• Outcome mindset : You're not a feature factory—you're a strategic mastermind who reverse-engineers success. Every decision you make is laser-focused on driving measurable business impact, turning product vision into tangible results

Responsibilities

• Craft the foundational building blocks used every day by our enterprise customers to operate and deploy Hightouch across their organization
• Work on some of our hardest platform challenges, like problems related to: Core Workflows: managing core resources, environments, navigation, notifications, lineage
• Administration: roles & permissions, workspace structure, reporting, security & compliance
• Other Foundations: 3rd party extensions, internal tooling, APIs, billing
• Drive 0-1 discovery, strategy, roadmapping, and execution across the entire Control Plane portfolio
• Be fully accountable for both product adoption and go-to-market success
• Present frequently to customers and help solution the challenges of our large enterprise customers