Product Manager

Summary

HST Pathways is seeking a Product Manager with 4+ years of experience in building and shipping successful products to the market, preferably in a high-growth healthcare SaaS environment. The role involves owning one of HST's products, leading product development, strategy, and redesign, conducting research to identify customer needs, prioritizing new features, collaborating with Engineering, Marketing, and QA teams, and more. The company offers remote work, health benefits, flexible PTO, 11 company holidays per year, paid parental leave, a 401K with matching contributions, learning and development allowance, and a diverse, inclusive team culture.

Requirements

• Has 4+ years of experience and a stellar track record building and shipping successful products to the market
• Experience working in a high-growth healthcare SaaS environment or as a consultant considered an asset
• Experience drafting Product Requirements Documents, as well as familiarity with market research and marketing techniques
• Experience in gathering and interpreting qualitative product data and consumer feedback
• Ability to build and maintain strong customer relationships
• Has the ability to navigate ambiguity; can turn a blank sheet of paper or raw data into actionable plans and requirements
• Innately curious and collaborative; can build navigate cross-functional relationships that foster team-driven outcomes
• Hands-on experience with web and mobile technologies
• BS or MS in Business Administration, Marketing, Computer Science, Software Engineering or a field tied to healthcare
• Experience using Agile/Scrum methodology
• Working knowledge in project management tools such as the Atlassian Suite (Jira, Confluence) and Pendo

Responsibilities

• The Product Manager will report to a Group Product Manager, and work closely with a Senior Product Manager that owns a discrete line of products. Responsible for owning one of these products, the role will strike a balance between tactical roadmap delivery efforts and product strategy
• Become immersed in the company’s existing Agile software development
• Lead product development, strategy, and redesign from ideation through development to market launch
• Conduct research to identify customer needs and market gaps
• Prioritize the implementation of new features, resolving bugs and manage expectations of timelines
• Recommend present and future product enhancements to improve user experience by determining product specifications and requirements
• Collaborate with Engineering to deliver functional solutions
• Create support and training documents for internal and external users
• Liaise with the Marketing department to ensure proper advertisement and positioning of new products
• Monitor and report on post-launch product KPIs
• Gather product data, including key statistics and user trends
• Owns a product roadmap, making compelling decisions about the value proposition of features and enhancements in an effort to prioritize that roadmap to solve user problems
• Obtains product market share by working with Sales to develop product sales strategies
• Support market and competitive differentiation efforts to identify opportunities and gaps in the market, then build and ship to address
• Manage the quality of your product(s), including working with QA team member to guide our product releases to successful outcomes, and perform QA efforts when and where needed
• Be an owner of the product(s): Maintain knowledge of how the product(s) are being implemented, trained, sold, marketed to ensure support to the various teams of keeping the product vision intact

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!