Product Manager

Summary

Join our team at Kustomer, a conversational CRM platform, as a Product Manager (Staff or Senior level) to organize customer feedback into a clear product roadmap and own features from end to end.

Requirements

• 7+ years of experience in product management, ideally at a SAAS company
• Comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces
• Eye for elegant design and believe in “thinking for the customer”
• Ownership comes naturally to you and you like being responsible for multiple large projects
• Concise in your communication and can articulate complex technical concepts to people of different backgrounds
• Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers
• Passionate about learning, always seeking out the latest technologies and market trends
• Experience with AI and machine learning technologies, including the ability to collaborate effectively with AI engineers
• Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus

Responsibilities

• Own and execute on the product strategy for multiple product domains
• Develop and communicate a cohesive vision and roadmap
• Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations
• Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities
• Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy
• Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes
• Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks
• Define success metrics for reporting features (e.g., adoption rates, customer satisfaction, usability scores), and use these insights to continuously refine and improve the user experience
• Focus on developing a suite of tools that allow users to seamlessly analyze, filter, and visualize data, with an emphasis on flexibility and ease of customization

Benefits

• Competitive salaries
• Stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• Generous vacation policy