Product Manager

Summary

Join our outstanding Product team as a strategic and execution-focused Product Manager to lead the development and evolution of our human-powered services portfolio. You will be at the forefront of making the digital world accessible to all, taking ownership of delivering innovative products that improve digital accessibility across the web and contribute to an extraordinary user experience. This role involves defining and evolving the portfolio of services, aligning cross-functionally with other teams, driving the full product development process, and leveraging customer research. You will also define and track KPIs, support the development of scalable processes, collaborate with marketing and learning teams, and coordinate product delivery. This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO.

Requirements

• 4+ years of product management experience, with a focus on services or hybrid product-service models
• Deep understanding and confirmed experience with product management methodologies
• Experience working with professional services in a SaaS or enterprise environment
• Using evidence-based decision-making techniques
• Shown ability to lead cross-functional initiatives and influence without authority
• Excellent communication, analytical, and organizational skills

Responsibilities

• Define and evolve the portfolio of services in alignment with customer needs, regulatory requirements, and business goals, including services such as manual audits, assistive technology testing, onboarding, and extended expertise offerings that complement our software platform
• Align cross-functionally with Service Delivery, Customer Success, and Sales to ensure service descriptions are clear, accurate, and aligned with delivery capabilities
• Full stack product management: Drive and complete the full end to end product development process from discovery through to implementation and launch
• Product strategy: Execute on the roadmap and provide input into the product strategy and prioritization
• Voice of customer: Leverage quantitative and qualitative research techniques to understand user needs, developing new opportunity hypotheses and experiments that drive product success
• Ensure services are scoped with clear deliverables, levels of effort (LOE), and service level objectives (SLOs)
• Partner with Product Operations to leverage data and insights that inform service strategy and pricing
• Work closely with Sales, Marketing, and Customer Success to ensure services are positioned to deliver to customer expectations
• Define and track key performance indicators (KPIs) for service adoption, delivery efficiency, and customer satisfaction
• Support the development of scalable processes and documentation to streamline service delivery and reduce escalations
• Collaborate with Product Marketing and Learning teams to develop collateral and training that supports the sales and onboarding of services
• Ensure alignment between pre-sales process and post-sales execution
• Product Delivery: Coordinate the product delivery process from alpha/beta MVP stages to general release, ensuring a transition

Preferred Qualifications

Solid understanding of accessibility, compliance, or digital transformation services is a plus

Benefits

Competitive benefits package, including bonus opportunities and unlimited vacation/FTO