Product Manager

Summary

Join maxRTE, a fast-growing health tech startup, as their first product hire to help scale their product function. You will manage the product roadmap, collaborate with sales and customer success teams, manage client-specific software configurations, bridge the gap between clients and the engineering team, and monitor the performance of implemented solutions. This role requires a Bachelor's degree, 3+ years of experience in a technical, customer-facing role, preferably within healthcare software, and a proven track record of managing complex client implementations. You will be responsible for ensuring the engineering team meets roadmap milestones, understanding client requirements, troubleshooting software configurations, identifying and scoping tasks, and recommending improvements. maxRTE offers a competitive salary, bonus, equity, team bonding events, unlimited paid time off, health, dental, vision, and life insurance, 401k, and a flexible, remote work environment.

Requirements

• Bachelor’s degree in business, computer science, healthcare, or a related field
• 3+ years of experience in a technical, customer-facing role, such as product management or implementation, preferably within healthcare software. Experience with EHRs, such as Epic, is strongly preferred
• Proven track record of managing complex client implementations and delivering customized solutions
• Strong technical acumen to effectively communicate with engineering teams and contribute to solution design; basic UI/UX skills are a plus
• Excellent project management skills with the ability to manage multiple priorities in a fast-paced, often ambiguous, environment
• Exceptional interpersonal and communication skills to build relationships with clients and cross-functional teams
• Analytical mindset with problem-solving skills to identify and scope technical and functional improvements
• Passion for solving critical challenges in healthcare and delivering solutions that drive revenue and boost client retention

Responsibilities

• Manage the product roadmap, ensuring the engineering team meets roadmap milestones and adjusting priorities to balance short-term delivery and long-term strategy
• Collaborate closely with Sales and Customer Success to understand requirements and ensure product build and design aligns with client objectives
• Manage and troubleshoot ongoing client-specific software configurations, adapting solutions as needs evolve
• Bridge the gap between clients and the engineering team by identifying, defining, and scoping tasks to proactively identify issues before the client
• Monitor and evaluate the performance of implemented solutions, recommending and driving improvements

Benefits

• Competitive salary + bonus + equity
• Team bonding and 2x annual off-site events
• Unlimited paid time off
• Health, Dental, Vision, and Life Insurance
• 401k
• Flexible, remote work environment