Plume is hiring a
Product Manager

Summary

The job is for a Product Manager, RCM & Operations at Plume Health, a mission-driven company focused on increasing access to healthcare for the trans community. The role involves overseeing product development and management, staying informed about the competitive landscape and regulatory environment, collaborating with cross-functional teams, prioritizing product features based on user feedback, ensuring compliance with healthcare regulations, and optimizing the product based on analytics and user feedback.

Requirements

• Minimum - 5+ years of industry experience as a Product Manager; healthcare experience a must
• Applies lean management principles, agile methodologies, and exhibits framework thinking with deeper analysis
• Able to effectively communicate complex technical topics to a non-technical audience
• Working knowledge of UX/UI design principles
• Experience with user testing and usability analysis
• Able to analyze and synthesize information from a variety of sources
• Demonstrated success leading or coordinating development and delivery of products or projects for cross-functional teams
• Demonstrated success establishing trust and confidence and collaborating with staff, coworkers, stakeholders, and leadership within a complex organization
• Great time-management skills; including effective prioritization skills
• Able to manage multiple concurrent activities or dynamic projects and able to adjust when needed
• Comfortable with productivity tools like G Suite, Looker, and JIRA

Responsibilities

• Define and articulate the vision and strategy for products, aligning with the broader objectives of the healthcare organization
• Significant automation through the Revenue Cycle Management (RCM) process to scale claims, reimbursements and collections volume without scaling personnel resources
• Identify new opportunities for product development based on market research, healthcare trends, regulatory changes, and technological advancements
• Stay informed about the competitive landscape and regulatory environment to ensure the product remains competitive and compliant
• Collaborate with cross-functional teams, including engineering, design, clinical, legal, marketing, community/membership, and operations to guide the product from conception through launch and into improvement phases
• Prioritize product features and enhancements based on user feedback, quantitative data analysis, business impact, and technical feasibility
• Ensure that products comply with healthcare regulations and adhere to best practices in patient data privacy and security
• Oversee the design of user-friendly and accessible interfaces for various user groups, including patients with diverse health conditions and healthcare providers with different technical proficiencies
• Incorporate user feedback and usability testing findings into product design and development processes
• Define KPIs for the product and monitor these metrics to evaluate success, identify areas for improvement, and make data-driven decisions
• Optimize the product based on analytics, user feedback, and operational performance data
• Serve as the primary point of contact for internal and external stakeholders regarding the product, ensuring clear communication of product features, benefits, and updates
• Engage with providers, members, and payers to gather insights and build relationships that support product adoption and satisfaction

Preferred Qualifications

Masters degree in human-computer interaction, computer science, Healthcare, or a related technical field or commensurate work experience within healthcare claims and billing space

Benefits

• Ground-Floor Equity (Series B)
• Free Medical, Dental, Vision on the first of the month after you start full-time work
• Unlimited PTO
• 11 paid holidays and company shut-down for a week in December
• 401(k)
• Free Plume and Mental Health Subscriptions