Product Manager

Summary

Join Navy Federal Credit Union as a ServiceNow SecOps Product Manager! This remote position involves partnering with the platform team to develop solutions for SecOps modules. You will manage the product roadmap and backlog, prioritizing work on SNOW Vulnerability Response and other SecOps tools. Responsibilities include submitting and tracking enhancement requests, approving development plans, and validating changes. You will also build relationships with ETS Risk Customer teams and ensure the successful utilization of ServiceNow SecOps products. This role requires strong communication skills and experience in product management, preferably within risk management or financial services. A strong understanding of the ServiceNow platform is essential.

Requirements

• Demonstrated experience as a Product Manager, preferably in the risk management or financial services industry
• Demonstrated experience working with ServiceNow, Vulnerability Response and the SecOps suite of products
• Strong understanding of the ServiceNow platform, its capabilities, and architecture
• Bachelor’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
• A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically. Communicate complex problems into easily understood requirements and provide solutions
• Demonstrated experience leading IT projects, stakeholder management, technology strategy, collaborating with business partners on key initiatives, reporting project status and risk to senior leadership
• Strong communications skills and demonstrated experience in working with all levels of staff, management, stakeholders, vendors

Responsibilities

• Define and manage ETS Risk SecOps Product Roadmap and Backlog
• Responsible for driving successful delivery of roadmap features and improvements
• Responsible for creating strong working relationships with customer teams within ETS Risk, SecOps product users, and development and platform teams to execute product strategies
• Engage customers to refine product strategies and priorities, and develop requirements that support process and product improvements
• Submit enhancement and incident requests to platform development teams to guide solutions to business problems
• Coordinate development efforts, and provide quality assurance, user acceptance testing and validation on behalf of customer teams
• Communicate status and product roadmap timelines with ETS Risk Customer teams and leadership to ensure awareness of ongoing efforts