Product Manager

Summary

Join Trunk Tools, a fast-growing construction technology company, as a Product Manager. You will play a crucial role in developing our AI platform, working closely with various teams to design, develop, and launch products that enhance productivity in the construction industry. Leveraging your B2B SaaS experience, you will be responsible for the product's commercial success, driving growth and adoption. This role requires strong communication, collaboration, and strategic thinking skills. We offer a collaborative startup environment, competitive compensation, comprehensive benefits, and flexible work options.

Requirements

• 5+ years as a B2B SaaS Product Manager, preferably with AI and LLM experience for business applications
• Experience both maturing existing products and incubating new ones from 0 to 1
• You are a persuasive, results driven influencer with outstanding interpersonal skills
• You’re an exceptional verbal and written communicator
• You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
• You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams
• You can learn and drive outcomes with minimal supervision
• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues
• You have a strong sense of empathy and a desire to improve the lives of those who work in the built world
• You are fascinated by technology, artificial intelligence, and the impact these things have on the world we live in
• You have experience working in JIRA to manage the SDLC in a SOC2 Type II environment
• Must be located in a US time zone (and US or Canada only - must be able to travel to the US)

Responsibilities

• Serve as the voice of the customer by conducting regular, structured discovery sessions with customers and prospects, organizing the information to inform your strategic recommendations around prioritization
• Manage internal and external expectations around priorities and delivery timelines, using roadmaps to visually stimulate conversation about what we should build and why to deliver which outcomes (Engineering is responsible for delivery plans, but you will communicate what they are and if/how/why they have changed)
• Constantly advocate for the good of the business in every interaction and decision, tempering emotions, pressure, and even personal preference to be as objective as possible
• Collaborate with Implementations, Sales, Marketing, and Ops to ensure a smooth and successful customer experience with any new launch or product iteration
• Contribute to our scale efforts by establishing and improving our SDLC processes and contributing to best practices
• Own the processes and tooling to ensure critical data is being captured around customer usage, activity, and adoption
• Provide consistent feedback to Sales, Marketing, and Implementations to constantly optimize customer expectation management, communication, onboarding, training, and stabilization
• Enhance the company’s outreach by coordinating/participating in activities such as webinars, conferences, and other opportunities
• Work with the VP of Product to continue to level up SDLC at Trunk Tools to optimize for data-driven decision making, achieving desired business outcomes, and amplifying the voice of the customer to internal stakeholders

Preferred Qualifications

• Experience with construction/real estate technology desired but not required
• CSPO and CSM certifications are desired but not required

Benefits

• A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters
• Competitive salary and stock option equity packages
• 3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
• Learning & Growth stipend
• Flexible long-term work options (remote and hybrid)
• Free lunch provided in the office in NYC - you’ll never go hungry with us!
• Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• IRL / In-Person retreats throughout the year