Product Manager

Summary

Join Twilio as a Staff Product Manager for API Gateway and Developer Experience and play a key role in shaping the future of Twilio's global communications services. You will collaborate with the Twilio Technology Platform team, focusing on API design, developer experience, and product roadmap definition. Responsibilities include creating and contributing to product roadmaps, communicating product decisions, defining and reporting product metrics, and working with engineering and design teams to ship products. You will also engage with the developer community to improve products and unlock new uses. This role requires a strong technical background, excellent communication skills, and experience in building high-throughput services. The position is remote, with occasional travel required.

Requirements

• 4+ years of experience envisioning and building resilient, high-throughput services and products
• Ability to work with engineering, architecture, design, product marketing, GTM sales and customer support to help launch new products and support existing ones
• Be able to contribute to the management of your products from both a technical and business perspective. The success of our products is in your hands
• The ability to ship quality products in a fast-paced environment. We expect you to be able to work and communicate across the organization at all levels. It is particularly important that you have experience working directly with engineers and engineering management
• Strong technical background
• You are hands on, passionate, and collaborative
• You have strong analytical and problem solving skills, and are data driven
• Outstanding written and oral communication skills

Responsibilities

• Create and contribute to the roadmap for your product area
• Communicate both the business and technical rationale behind your product decisions
• Define and report product metrics - being data driven is key
• Mock up concepts, write functional specs, cut tickets, write copy and do whatever it takes to express your ideas to our internal engineers, designers and other product managers. Work with your engineering team and provide consistent product support to ship products
• Engage with our developer community to understand how we can improve our products to increase functionality and unlock new uses. A significant portion of our customers are developers, and we are passionate about building products for them

Preferred Qualifications

• Coding experience through academic, professional, or personal projects to effectively communicate with technical stakeholders
• Experience with REST API industry standards, SDK best practices is a big plus
• Experience in developing large-scale, enterprise-grade APIs for PaaS and SaaS platforms, including API gateways, SDK development, and infrastructure
• A Master in Engineering or Technology degree is preferred

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave