Product Manager - CMS Platform

Summary

Join ShyftLabs, a growing data product company, as a Product Manager to support and scale our enterprise-grade CMS platform for multi-site organizations. You will enhance our SaaS solution by refining workflows, improving usability, and developing features like centralized content management and performance dashboards. This role involves collaborating with cross-functional teams, aligning client needs with practical improvements, and working on a live platform. The ideal candidate enjoys working on a live platform, collaborating with cross-functional teams, and aligning client needs with practical, impactful improvements. We offer a competitive salary and a strong healthcare insurance and benefits package, along with extensive learning and development resources.

Requirements

• 3–5 years of product management experience, ideally with SaaS or CMS-based platforms
• Experience working with live digital products and iterating based on feedback
• Familiarity with content management workflows, SEO best practices, and site governance models
• Excellent communication and organizational skills across technical and non-technical teams
• Comfortable navigating agile environments and remote cross-functional collaboration

Responsibilities

• Support the evolution of an existing CMS platform serving hundreds of client sites
• Work closely with engineering, design, and data teams to refine features and enhance the platform’s capabilities
• Partner with client stakeholders to gather feedback, define requirements, and prioritize updates
• Contribute to the optimization of workflows, role-based access controls, and site publishing processes
• Help manage the delivery of data dashboards and analytics features that empower marketing and operational teams
• Own product documentation, sprint planning, backlog grooming, and release coordination
• Monitor usage metrics and user feedback to guide ongoing product improvements
• Act as a liaison between internal teams and clients to ensure continued value delivery post-launch

Preferred Qualifications

• Experience in multi-location industries (e.g., retail, healthcare, veterinary, or franchise organizations)
• Familiarity with tools like Contentful, WordPress VIP, or enterprise CMS systems
• Proficiency in Figma, Jira, Confluence, or similar product and design tools

Benefits

• Competitive salary
• Strong healthcare insurance and benefits package
• Extensive learning and development resources