Product Manager, Customer Love

Summary

Join Teachstone's Customer Love Team as a Product Manager to drive client retention, engagement, and margin improvement. This strategic role involves shaping product strategies, collaborating with cross-functional teams, and advocating for a product operating model. You will prioritize effectively, build strong relationships, and connect customer needs with business value. Familiarity with AI-powered technologies is a plus. The position requires leveraging data to drive continuous improvement and defining product success metrics. Success in this role will contribute to the ongoing transformation of education through innovative, tech-driven solutions.

Requirements

• Experience: 5+ years in product management with experience on AI-powered products, ideally with experience managing mature, revenue-generating product suites and improving client engagement metrics
• Familiarity with working in a product operating model, including experience with empowered teams and value stream alignment
• Proven ability to navigate and influence in complex stakeholder environments with competing priorities
• Demonstrated strength in prioritization, product storytelling, and helping others understand the why behind product decisions
• Strong cross-functional collaboration skills and an ability to work transparently and constructively across design, engineering, and business teams
• Customer-Centricity: Demonstrated ability to synthesize high-volume customer inputs into actionable product changes. Passionate about delivering continuous value to drive client satisfaction and retention
• Experience or familiarity with AI-powered technologies and an ability to identify where they can add value without over-engineering solutions
• Clear, concise communication style with the ability to tailor messaging to both technical and non-technical audiences
• Passion for improving educator and learner outcomes—and a mindset focused on delivering value, not just features

Responsibilities

• Shape and execute product strategies that drive measurable business outcomes—especially around client retention, satisfaction, and product margin—within a mature, evolving product ecosystem
• Balance short-term delivery with long-term vision, ensuring teams are aligned on outcomes and that priorities reflect both customer value and business viability
• Help teams understand why decisions are made, building shared accountability and momentum within a value stream model
• Work closely within the product operating model alongside engineering, design, and impact teams to define, deliver, and iterate on high-impact features
• Help model and reinforce key principles of the product operating model, including user-centered design, continuous discovery, and business outcome alignment—even when others are new to this way of working
• Collaborate across departments, including selling teams, customer success, support, and marketing, to synthesize insights and surface customer pain points and opportunities at scale
• Influence a wide set of stakeholders to gain alignment and support across competing business priorities
• Lead customer discovery, synthesize qualitative and quantitative feedback, and translate those insights into actionable roadmaps
• Help others see the connection between user feedback and business outcomes, building buy-in through clear communication and strategic framing
• Conduct competitive analysis and share insights that support informed prioritization and long-term planning
• Leverage your knowledge of AI to identify opportunities for intelligent automation, personalization, or enhanced analytics within the product
• Work alongside our Platform and Innovation teams to ensure any AI-powered features are meaningful, ethical, and grounded in real user behavior
• Use both qualitative and quantitative data to drive continuous improvement, ensuring product enhancements are resonant and results-driven
• Define and track product success metrics related to retention, satisfaction, and business performance
• Collaborate with the future-focused product improvement team to ensure innovation is grounded in data from existing customer behavior and use

Benefits

• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay
• Salary Range: $120,000-$130,000 determined by your experience, skills and internal equity
• Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status