Product Manager II - Consumer

Summary

Join Lightspeed as an exceptional Product Manager to lead the Hospitality Consumer squad, focusing on strengthening the relationship between restaurant customers and their guests. You will lead a product team encompassing design, content, user experience research, engineering, and quality specialists. Your responsibilities include defining product strategy, managing product development lifecycles, and tracking key performance indicators. You will build consumer-facing tools spanning the guest-restaurant relationship lifecycle, from initial visit to retention and rewards. Success will be measured by increased guest lifetime value, revenue growth, and positive business outcomes. This role offers significant autonomy, flexible work arrangements, and opportunities for career growth within a rapidly expanding company.

Requirements

• Experience leading a Product team that owns a domain of functionality, including experience launching both net new (0-1) products and functionality for existing tools
• Experience with consumer products within the Hospitality domain, including experience with consumer payment platforms, loyalty programs, reservations/waitlists, or other consumer retention tools
• A strong understanding of payments ecosystems, particularly as they relate to the consumer payment experience
• A proven track record of launching products with positive, measurable business outcomes
• The technical fluency to collaborate effectively with engineers and data scientists
• The ability to approach problems with an empathetic lens, balancing data-driven decision making with a genuine understanding of – and intuition for – the solutions that our customers will love most
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing
• Excellent written and verbal communication skills, with the ability to lead without authority
• An ownership-approach to problem solving – the ability to figure out solutions to hard problems with many constraints, using all the resources available to you

Responsibilities

• Deeply understand the market and competitive landscape for consumer-facing hospitality tools, from the perspectives of both the restaurant and the guest
• Accurately identify highly valuable problems to solve at scale to maximize the yield of the team
• Lead the product strategy and roadmap for our consumer-facing tools, prioritizing work based on customer needs, business value, and strategic alignment
• Stay on top of emerging trends within your product domain, integrating new tools and techniques across iOS, AI/ML, payments infrastructure, and more into your strategy and roadmap, where relevant
• Manage the discovery, research, and design phases of both net new (0-1) and existing consumer-facing products
• Expertly execute the Product Development and Software Development lifecycles to efficiently scope, build, and launch products that customers love and are willing to pay for
• Define, track, reporting on, and iteratively responding to key performance indicators of the products’ success
• Work cross-functionally to drive adoption of consumer-facing tools across existing and new customers

Benefits

• Lots of autonomy, flexible work culture with the option of working remotely or from one of our beautiful offices
• Genuine career growth opportunities within a company that's continuously expanding
• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback
• Be part of a team large enough for growth yet agile enough for real impact
• Work on high-traffic products with a global user base
• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office