Product Manager II Consumer

Summary

Join Lightspeed as a Product Manager to own the payments experience for their flagship hospitality platform. You will lead a product team, build a comprehensive product strategy addressing the full payment journey, collaborate with designers and engineers, navigate technical complexities of payment systems, and identify opportunities to reduce payment friction. The role requires deep understanding of payment flows, collaboration with various teams, defining success metrics, and managing the product development lifecycle. Success will be measured by improved payment metrics, easier and more reliable payments for restaurant staff, and smooth checkout experiences for guests. The position offers autonomy, flexible work culture, career growth opportunities, and a range of benefits.

Requirements

• 4+ years of product management experience, with meaningful time spent on payment products or fintech solutions
• Demonstrated success building customer-facing products where user experience was paramount to success
• Hands-on experience with payment processing concepts including authorization, capture, settlement, and reconciliation
• Understanding of payment security standards, compliance requirements, and how they translate to product decisions
• Experience collaborating with external partners, vendors, or platform providers to deliver integrated solutions

Responsibilities

• Deeply understanding how payment flows impact restaurant operations, from the server taking payment tableside to the manager reconciling at day's end
• Building a comprehensive product strategy that addresses the full payment journey—from payment method setup and selection through settlement and reconciliation
• Collaborating with designers to make the complexity of “payments” feel natural and intuitive for both restaurant staff and guests
• Navigating the technical complexity of payment systems, including working with our Financial Services team and occasionally interfacing directly with processors and hardware partners
• Identifying opportunities to reduce payment friction through smart product decisions around retry strategies, error handling, and success optimization
• Staying current with payment trends and regulations across our global markets, ensuring K-Series remains competitive and compliant
• Leading discovery efforts to understand payment pain points across different restaurant types and geographies
• Building and maintaining relationships with Financial Services, Compliance, Legal, and Support teams to ensure smooth product delivery
• Defining success metrics and using data to continuously monitor and improve authorization rates, reduce failures, and optimize the checkout experience
• Managing the product development lifecycle from concept through launch and iteration, ensuring high-quality delivery

Preferred Qualifications

• Technical acumen to engage meaningfully with engineers on system architecture and implementation details
• Design partnership skills—you work hand-in-hand with designers to explore solutions from first principles
• Outstanding written communication, particularly in documenting requirements, decisions, and context for your team
• Excellent stakeholder management across teams and departments
• Proactive ownership mindset—you identify problems before they're escalated and drive solutions without being asked
• Collaborative leadership style that brings out the best in your squad and cross-functional partners

Benefits

• Lots of autonomy, flexible work culture with the option of working remotely or from one of our beautiful offices
• Genuine career growth opportunities within a company that's continuously expanding
• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback
• Be part of a team large enough for growth yet agile enough for real impact
• Work on high-traffic products with a global user base
• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the  Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office