Product Manager

Summary

Join Kraken's growing Payments & Blockchain team as a Product Manager and lead initiatives to improve payment processes. You will own a portfolio of payment rails, influencing how customers fund and withdraw from their accounts. Responsibilities include driving improvements in authorization rates, reducing friction in user journeys, and adapting payment infrastructure to meet diverse user needs. You will collaborate with cross-functional teams and leverage data to inform prioritization and track performance. This role requires 3-5+ years of product management experience in payments, fintech, or financial infrastructure, along with deep domain expertise in payment systems. The ideal candidate will have a strong customer-centric mindset and be comfortable working with data.

Requirements

• 3-5+ years of product management experience, with a focus on payments, fintech, or financial infrastructure
• Deep domain expertise in payment systems and rails, including bank transfers, card networks, and/or alternative payment methods
• Experience working on both backend systems (e.g. payment orchestration, API integrations) and user-facing features
• A strong customer-centric mindset, with a focus on simplicity, trust, and conversion in payment flows
• Collaborative and technically effective across engineering, design, fraud, compliance, and operations
• Comfortable working with data to define and measure product impact
• Bachelor's degree in a related field (computer science, technology, business administration etc.)

Responsibilities

• Own and evolve a set of payment rails across both specific methods and geographic regions
• Lead partner integrations and manage relationships with payment processors, acquirers, and banking partners
• Drive continuous improvement of authorization rates, settlement speed, and overall user conversion
• Collaborate with fraud and compliance teams to ensure payment flows meet security, regulatory, and operational standards
• Drive UX enhancements through structured experimentation and customer insights
• Ensure payment capabilities are scalable and adaptable across our consumer app, pro trading app, and external interfaces such as on/off-ramps
• Use data to inform prioritization, track performance, and iterate toward better outcomes

Preferred Qualifications

Specific expertise in card acquiring or LATAM payments