Product Manager - Payments Risk

Summary

The job is for a Product Manager in Plaid's Payment Risk team. The role involves shaping the strategic direction of pay-by-bank offerings, driving multiple workstreams, working directly with customers, defining critical product features, building a risk framework, devising pricing and sales strategies, and collaborating with other teams.

Requirements

• 5+ years in product management. You have a proven track record of developing multi-quarter roadmaps, driving outcomes and successfully launching products from the ground up (0-to-1)
• 4+ years in core payments. You have direct experience with at least one major U.S. payment rail (credit/debit card processing, ACH, other push/pull payment instruments), a deep understanding of the payments ecosystem (merchants, networks, processors, banks) and strong money movement fundamentals (authorization, settlement, dispute handling, chargebacks/returns, and refunds)
• Deep knowledge in payment risk management. You have managed payment risk functions or teams within environments such as Payment Service Providers (PSPs), Originating Depository Financial Institutions (ODFIs), card acquirers/issuers, or a payment organization in general. You have a close familiarity with payment authorization/funding process, loss exposure control, loss reserve planning, and related payment pricing strategies
• Customer & revenue focused. You are comfortable and enthusiastic about interacting with customers, understanding their needs and priorities, and translating these insights into impactful product features that drive revenue
• High initiative and get things done. You are self-motivated with a strong bias for action. You are capable of moving quickly to achieve outcomes. You have a high slope for learning and can jump into new domains/problems and make an impact quickly

Responsibilities

• Help define the roadmap and influence the strategic direction of our payment products
• Drive multiple workstreams across the organization, simultaneously
• Work directly with customers to identify their product needs and priorities
• Define critical product features and execute the build plan with full-stack and machine-learning engineers
• Build a risk framework with data scientists and the ACH operations team to minimize losses for both customers and Plaid
• Devise pricing and sales strategies with GTM and partnership teams
• Closely collaborate with other product teams to seamlessly integrate payment UX and money movement components
• Partner with the customer engineering team to enhance post-integration customer engagement and constantly optimize for customer support scaling

Preferred Qualifications

• Hands-on experience building ‘faster’ ACH products (2-day payroll, ‘instant’ ACH settlement, or ACH/Card/RTP/OCT payment rail optimization)
• Hands-on experience building enterprise or developer focused API products
• Previous startup experience

Benefits

• $162,000 - $243,000 a year
• Additional compensation in the form(s) of equity and/or commission are dependent on the position offered
• Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k)