Product Manager - Platform Analytics

Summary

Join ServiceNow's Platform Analytics team and develop a cutting-edge data exploration product using advanced AI. This collaborative role involves working with various teams to build high-quality analytics solutions. You will deliver customer value by engaging with customers, evangelizing products, and integrating research into product development. Responsibilities include managing stakeholders, working with cross-functional teams, and defining product roadmaps. You will make an impact by contributing to a high-performing team and influencing other product teams. This position requires significant product management experience, domain expertise in analytics, and a strategic mindset.

Requirements

• Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 7+ years of Product Management experience or equivalent in a technical role
• Domain experience in analytics, data products, semantic layers and/or knowledge graphs
• An understanding of the broader data and analytics space, and how companies are utilising data in near real-time to unlock innovations and power AI
• A strategic mindset to define product vision and strategy that delivers strong customer value and produces business outcomes
• Strong prioritisation skills that are data-driven and based on market needs
• Experience building and operating enterprise-class data applications
• Demonstrated experience owning an actionable product roadmap and driving execution
• Ability to inspire and align engineering teams to deliver exceptional experiences
• Technical savvy and experience working with developers and architects to build scalable and highly reliable services that are part of a larger platform
• Business savvy with a track record of delivering impactful business outcomes

Responsibilities

• Engage with internal and external customers to identify requirements and use cases for the new analytics data explorer
• Evangelize analytics products and capabilities to drive awareness, enablement, and adoption
• Integrate usability studies, research, and market analysis into product roadmap and requirements that deliver clear customer value
• Manage stakeholders, communicate product priorities, and build alignment
• Work with cross-functional teams to execute the product roadmap and deliver high-quality solutions
• Take ownership and drive outcomes, regardless of role or organizational boundaries
• Define the roadmap for our analytics products that unlock new market opportunities
• Contribute to a high-performing product team that delivers meaningful outcomes
• Influence other product teams as a domain expert