Product Manager - Risk

Summary

Join Wave, a company revolutionizing financial services in Africa, and become a key member of the Risk product team. This role involves owning key metrics related to user scams and product abuse, leading a team to execute risk strategies, and developing new security features. You will be responsible for improving user security, preventing scams, and mitigating product abuse. The ideal candidate possesses extensive product management experience, a strong understanding of anti-fraud measures, and data-driven decision-making skills. Wave offers competitive salaries, generous equity, and a remote-work option with flexible vacation time. The company also provides comprehensive benefits, including subsidized health insurance, parental leave, and charitable donation matching.

Requirements

• Have 4+ years product management experience with exposure to identity, fraud, or fraud adjacent products, ideally in payments or fintech
• Are highly metrics and data driven in your decision making
• Have a good intuition for how bad actors operate and what kinds of mitigation strategies are effective at stopping them
• Have a Sherlock-like investigative mindset: Can perform ad-hoc analyses with SQL, dig into individual scam reports, etc. to discover new scam and gaming methods. Can weigh this with quantitative data
• Are scrappy, know how to run experiments, and like to build products iteratively
• Know how to balance user security with user experience to avoid creating a negative user experience for too many users

Responsibilities

• Own our key user scam and product abuse (“gaming”) metrics
• Own the product roadmap to improve user security, prevent scams, and make gaming more difficult
• Lead a team of engineers, data analysts, and our Head of Risk Operations to execute on our risk strategy, which may include
• Developing new user-facing security features like security interventions
• Improving our core login and account recovery flows for users
• Developing new machine learning models and heuristics to detect scams and gaming
• Developing internal tools to improve Risk Ops efficiency and collaborate with our Head of Risk Ops to improve internal processes
• Perform ad hoc analysis to catch new types of gaming and scam patterns
• Perform user research and design new user-facing security features
• Run A/B tests for new features, support processes, and new technologies such as biometric recognition
• Be a company-wide expert on all things risk: Work with leads to perform risk assessments for new features and advise on best risk management practices

Preferred Qualifications

• Have experience working in West African markets or other markets with low technology literacy
• Have experience working with or leading Ops teams
• Have experience working with cross-cultural workplaces

Benefits

• Subsidised health insurance for you and your dependents and retirement contributions (both vary from country to country)
• 6 months of fully paid parental leave and subsidised fertility assistance
• Flexible vacation, with most folks taking between 30-40 days per year
• $10,000 annual charitable donation matching
• You can work remotely from anywhere (between UTC -5 and +2) with reliable internet access
• You’re willing to travel to one of our key markets a few times per year for ~6 days. We also provide a yearly stipend to meet with coworkers
• Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level, we offer a salary of up to $198,000 USD (paid in your local currency equivalent), plus a generous equity package
• We run performance reviews twice a year and award bonuses or promotions to strong performers who have been with the company for more than six months