Product Operations Project Manager

Summary

Join Degica, a leading global payment company, as their Product Operations Manager for KOMOJU, their cross-border payment gateway. You will be responsible for identifying and resolving operational bottlenecks, creating efficient processes, and coordinating with stakeholders to ensure the stable operation of KOMOJU's rapidly expanding product line. This role requires experience in SaaS operations, in-depth knowledge of software development, and advanced communication skills. You will collaborate with engineers, product development, and internal stakeholders to improve processes and contribute to KOMOJU's growth. The position offers a hybrid remote/office work environment, generous vacation time, a self-learning allowance, language training, and various other benefits.

Requirements

• Experience working in a SaaS operating company with a modern product development organization
• In-depth knowledge of software development technologies
• Possess advanced communication skills in both written and verbal forms, with the ability to coordinate effectively with diverse stakeholders
• Problem-solving skills to find appropriate solutions to various problems, including conflicts and trade-offs
• Proactive in making proposals for KOMOJU's growth, both internally and externally
• Business level Japanese

Responsibilities

• Discover operational obstacles through dialogue with departments involved in operations
• Create operational plans, schedules, and checklists related to project operations
• Support the formation of consensus to obtain consensus from internal stakeholders on feature development and operational processes for future stable operations
• Communicate with engineers through meetings and documentation of features to be developed to ensure smooth completion of development
• Implement new operational processes through documentation of operational processes and training of employees
• Understand exactly what specific features KOMOJU has that are growing every day and where we want to go in the future
• Provide input to the product development team to ensure that product development specifications are realistic and operational, and contribute to specification improvements
• Communicate the KPIs related to the operation of KOMOJU within the company

Preferred Qualifications

Experience in the payment industry or e-commerce business

Benefits

• Remote work and office space options
• 10 days regular vacation, additional 5 days summer and 5 days winter vacation
• Paid birthday holiday
• Budget for self-learning allowance
• Language training for Japanese
• Flexible work schedule (core time 10:00-15:00)
• Possibility of working remotely from overseas (up to 3 months per year depending on the region)
• Komoju card program (¥5000 per month) for lunch, coffee, etc
• Social insurance (Kanto IT Health Association), workers' compensation insurance
• Commuting allowance